Senior Administrator & Client Technical Account Manager/Solutions Engineer



Seasoned IT professional seeking employment in IT Management and Team Leadership


  •  Liaison to C-Level executives, defining all IT company strategy
  •  Manage IT projects and new initiatives (budgets $10,000 to $1,000,000+)
  •  Revenue-generating independent IT Consultant
  •  M&A IT expert, both organic data center expansion and disjointed system synergy
  •  Hire, mentor and evaluate the performance of IT staff
  •  Create and manage annual Capex and OpEx budgets (1/3/5 year plans)
  •  Negotiate and maintain vendor hardware, software and support contracts
  •  Develop and implement IT security compliance policies and procedures
  •  Full O365 stack management (Office, SharePoint, Teams, Yammer, Intune)
  •  On-prem to Azure cloud solutions migrations (Azure AD, DirSync, development)
  •  Expert knowledge of new site and new office set-up
  •  SaaS cloud implementation for software applications
  •  IaaS cloud deployment for hardware solutions (redundancy and disaster recovery)
  •  Build and manage Windows servers, Active Directory, group policy, DFS
  •  Architect and implement IT infrastructure (networks, firewalls, VPN, wireless, routing)
  •  Provide superior customer service from entry level to C-level team members


  •  Windows Server 2003, 2008 R2, 2012 R2, 2016, 2019, 2022
  •  Azure Production and Dev/Test cloud infrastructure architect, Azure AD
  •  Microsoft Partner Network chief technical manager (licensing, competencies, referrals)
  •  O365/federated Exchange, full Microsoft O365 suite
  •  Cylance, Webroot, CrowdStrike, Huntress NextGen AI antivirus deployment and management
  •  Microsoft Teams collaboration and phone integration
  •  VMware and Hyper-V – hundreds of virtual and cloud servers managed
  •  Cisco Catalyst, HP/Aruba, Dell switches (VLANs, trunking, spanning tree)
  •  Meraki, SonicWall, FortiGate, Watchguard firewalls
  •  Ruckus, Cisco/Meraki, Aruba, Netgear and Apple WAPs
  •  HP Lefthand SAN, Synology NAS
  •  HP DL, ML and BL series servers
  •  ServiceNOW, ServiceDesk Plus and ConnectWise Manage/Automate deployments
  •  Comcast VOIP phone systems, RingCentral portal management
  •  Google G-suite
  •  Windows XP, 7, 10, 11 desktop OS migration/support
  •  Baan ERP Project Management for global manufacturing company
  •  Over 40 server room builds and new office set-ups (design, rack/stack, WAN and LAN)
  •  VAX/VMS mainframe programmer (Basic, COBOL, Dibol, Fortran, ADA, LISP, Prolog)


MPS in Chicago (2021-2024)
Senior vCIO

  • 100% client-facing IT Consultant with 10 clients, managing all aspects of client IT environments.
  • Backup/disaster recovery solutions for PII clients. Contract purchasing, installation, and maintenance of all client hardware (server, network, endpoint). Configure and deploy Huntress and Cylance NextGen AI antivirus solutions to all clients. Assist clients with ISO certification. Coordinate junior team member activities in support of the client base.

Medical Device Company (2019-2021)
IT Operations Site Lead

  • Managed team of 4 IT personnel supporting 1,400 users in all facets of US IT operations. Partnered with
  • IT security group to implement global security initiatives. Developed and implemented policies for company IT assets and BYOD security. Interacted daily with C-suite executives on support and company IT strategy
  •  ServiceNOW to ServiceDesk Plus migration Project Manager for all help desk and company asset modules. Built and customized service catalogs and defined SLAs for MSP. Integration with SCCM and CrowdStrike for asset tracking and population of ITAM system
  •  Defined policies and procedures for protection of client data within 13 ERP systems. Developed strategy and implemented said procedures to ensure protection of PII/SPII data.
  •  Within first 6 months, saved company $150,000 annually in mobile device contract negotiations, recovery of company assets, and created defined HR policies for the recovery of said assets.
  •  Defined strategy with Chief Marketing Officer, CISO and third-party mobile app developer to roll out a suite of sales apps on company iPads to US-based sales team (over 250 reps).
  • Potential revenue generation $100,000 – $1,000,000+ annually.


Self-Employed (2019-2019)
IT Security Consultant

  • Worked for a Chicago based financial institution evaluating and implementing security policies and procedures for SEC compliance.
  • Performed upgrades to entire infrastructure, including endpoints, to achieve that compliance.
  • Client successfully completed requirements and passed SEC audit as a result of my work.
  • For another client, I redefined their ConnectWise Automate processes, writing procedures for updating servers and endpoints.

MSP in Chicago (2018-2019)
IT Manager

  • Served as chief technical advisor for all company IT projects. Annual management of $500,000 in Azure assets for client development. Primary security officer for all client contracts. Managed entire infrastructure (cloud, on-prem, network) for 8 US and one India office, as well as two Level II/III IT
  • Technicians. M&A expert for all new office moves and changes. Lead tech/PM in IT integration of newly acquired companies.
  •  Saved company over $400,000 annually in Azure and O365 cloud costs via effective management of Azure tenant and O365 portal, as well as elimination of several IT vendors.
  •  Defined cost pass-through strategy with company owner, effectively changing the way we charge our customers and increase our margins.
  •  Defined internal IT goals, with defined deliverables for senior management and 500 customers/50+ outsourced contractors.
  •  Completed technology merger with recent acquisition, saving $250,000 in costs.
  •  Negotiated vendor contracts and increased company buying power.

Civil Engineering Company (2013-2017)
IT Manager

  • Led new initiatives and guided engineering firm’s technology efforts. Developed yearly IT budget.
  • Managed all IT infrastructure. Reported to Directors and C-level executives.
  •  Served as IT Consultant for customers of the firm. Average yearly revenue of $20,000.
  •  Created IT spending budget. Managed $500,000 in IT assets with an average annual budget of
  • $250,000 for hardware and software procurement, as well as O365 environment.
  •  Deployed, supported and maintained entire IT infrastructure from firewalls and network switches to company servers and SAN with 99.9% uptime. Architected network for new office, including all vendor contracts for ISP, BC/DR, hosted phone, security.
  •  Managed daily duties of IT Support Department. Evaluated performance of staff.

Clean Energy Company (2007-2013)
Operations IT Manager

  • Designed networks and managed IT operations for over 25 remote renewable energy entities (wind, solar and thermal) and led a help desk team to support over 400 employees at those sites.
  •  Responsible for all new site setups including servers, firewalls/routers, rack configurations, network security, power and thermal monitoring needs.
  •  Worked with key shareholders to test and implement a full offsite company disaster recovery and business continuity plan. Conducted tests to ensure plan was current and effective.
  •  Designed and implemented a global NMS monitoring system to maintain 150 remote servers and 40 firewalls resulting in over $200,000 savings in lost revenue in first year.
  •  Directed help desk (2) and support staff (3) on daily tasks to be performed. Trained all new IT staff on current procedures and collaborated on better methods wherever possible.

MSP (2006-2007)

  • Owner and president of a privately-owned computer consulting company employing one part-time contractor.
  • Developed relations with customers and provided computer services as needed, including PC/server support, wired/wireless solutions, network storage, and internet connectivity.


  • Bachelor of Science in Computer Science, minor in Mathematics (graduated with honors)
  • Former CISSP




About the Company 

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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