PROFILE
Accomplished technology leader with 25+ years driving innovation and business growth through strategic IT solutions. Proven expertise in emerging technologies, data analytics, and managed services. Expert at bridging technical operations with client needs, building high-performing teams, and transforming IT into a strategic growth engine.
EDUCATION
- Associate of Science
- Associate of Applied Science (AAS)
WORK EXPERIENCE
MSP (2025-2025)
Director of Emerging Technologies
- Spearhead emerging technology strategy leveraging AI and cutting-edge solutions to drive business growth.
- Develop sales enablement training programs that empower teams to communicate technical offerings effectively.
- Act as strategic advisor to clients, ensuring alignment between technology solutions and business objectives.
- Bridge cross-functional collaboration between sales and technical teams to maximize outcome.
Same MSP above (2021-2025)
Director of Data Services
- Built and led data services practice, delivering actionable insights and strategic recommendations.
- Leveraged data analytics and automation to optimize operational efficiency and demonstrate measurable ROI.
- Developed holistic approach positioning IT as competitive advantage for clients.
- Established data-driven frameworks informing strategic decision-making across client organizations.
Same MSP above (2018-2021)
Director of Customer Success
- Worked closely with onboarding, support, and account management teams to improve client satisfaction and retention across managed IT, cybersecurity, and cloud services.
- Used data analytics and service dashboards to identify system issues, monitor SLAs, and proactively address performance gaps.
- Built trusted relationships with SMB clients through consistent communication, quarterly reviews, and measurable service improvements that enhanced reliability and client experience.
Air Traffic (2016-2018)
Field Engineer
- Deployed mission-critical air traffic management systems for FAA, NASA, and global aviation customers.
- Supported FAA’s Interim Voice Switch Replacement program and Command Center voice conference system.
- Provided technical expertise for safety-critical aviation systems across 60+ countries.
IT Company (2012-2016)
Client Services Manager
- Led global client services team delivering technical support for enterprise e-discovery solutions.
- Developed performance measurement frameworks and service standards exceeding client expectations.
- Implemented process improvements enhancing efficiency, productivity, and customer satisfaction.
- Provided training for Windows Server, VMware, Citrix, SQLServer, and SharePoint environments.
MSP (2011-2011)
Engineering Services Manager
- Built Level 3 engineering team with expertise in VMware, Citrix, Juniper, IBM Storage, and DR solutions.
- Served as project manager and client relationship manager for infrastructure projects.
- Partnered with sales engineering to develop technology solutions and project planning.
Another MSP (2010-2011)
Vice President of Client Relationships
- Maintained 95% client retention rate serving as trusted technology advisor to 40+ business clients.
- Conducted monthly network assessments and quarterly technology roadmaps with C-level stakeholders.
- Identified cost-saving technologies and efficiency improvements increasing client profitability.
Same MSP above (2008-2010)
Vice President of Client Operations
- Managed operations and help desk supporting 48 servers and 300+ workstations.
- Reduced operational costs 60% through apprenticeship program and strategic outsourcing.
- Increased staff efficiency from 7 to 32 personnel through workforce development strategies.
Same MSP above (2007-2008)
System Engineer
- Managed 30 client accounts with multiple concurrent infrastructure projects.
- Installed, configured, and maintained multiple server and operating system platforms.
- Built reputation for technical excellence resulting in high volume of repeat business.
Wireless company (1999-2002)
Project Engineer, Systems Integration
- Led $40M TMS network system integration for US Air Force Central Command telecommunications.
- Managed $8.5M integration project for US Army European Central Command theater-wide communications.
- Developed ISO procedures documenting integration efficiencies and best practices.
- Reduced system implementation time by one week through process optimization.
- Decreased on-site installation time by 5+ hours per customer through automation.
IT/Communications (1998-1999)
Manager, Systems Integration and Testing
- Managed team of 8 technicians delivering portable voice/radio/data switches for Department of Defense.
- Successfully integrated 100+ systems from component boards to fully operational platforms.
- Developed comprehensive system test procedures and quality standards.
CORE COMPETENCIES
Leadership
- Emerging Technologies
- Data-Driven Decision Making
- Digital Transformation
- Change Management
Technical
- AI and Automation
- Data Analytics
- Cloud Solutions
- VMware
- Citrix
- Microsoft Technologies
Business
- Sales Enablement
- Client Relationship Management
- Trusted Advisor
- Solution Architecture
