Senior System Administrator
Dynamic and results oriented professional with 7+ years of experience in coordination of business technology processes. Experience leading personnel in continuous improvement efforts. Effectively align goal development and implementation strategies to promote company objectives and ensure exceptional and on time completion of projects. Foresee and plan for possible contingencies.
- Relationship Building: Take appropriate action to gain cooperation, establish rapport, and build consensus.
- Problem Solver: Identify and define a problem, generate solutions, and determine appropriate strategies.
- Requirement Gathering: Ask probing questions, summarize information, and remain open to new ideas.
- Leadership and Communication: Influence others toward the accomplishment of goals and objectives; work
- collaboratively toward solutions and mutual goals to accomplish group objectives.
Core Competencies:
- Troubleshooting BigFix Management New technology deployments
- Vendor Applications Remote Assistance End-User Support
- Tanium management Server management Operational Efficiencies
- Windows Desktop/ Server OS Microsoft Office Applications Change Management
TECHNICAL PROFICIENCIES (COP)
- A+ | Network+ | Linux+
- Local Area Networks – Cisco
- CCNA (Cisco Certified Network Associate) Routing and Switching
Education
- A. Computer Information Systems
CAREER OVERVIEW
MSP (2023-Present)
Senior System Administrator
- Work with Office 365 Platform Lead and the Global Service Owner for Office Desktop Applications to define, establish and enforce governance policies for Office Desktop Applications, OneDrive and SharePoint.
- As part of a team, drive timely Office upgrades globally on workstations and servers.
- Serve as a Microsoft Office Desktop Applications expert for the company, providing expertise with operations, maintenance, and upgrades.
- Monitor ServiceNow for tickets assigned to the Office Upgrade support queue and process based on priority.
- Effectively communicate with all levels of staff, including colleagues, leadership and vendors/partners.
- Communicate with server / infrastructure administrators as well as developers and non-technical business colleague about the above technologies
- Assisted Microsoft Administrator in maintaining and troubleshooting OneDrive issues, SharePoint sites and issues,
- Entra issues and Exchange policies
- Server Management and Change Management Proficiency – Proven track record in server management collaborating with cross-functional teams to implement updating guidelines, automate server processes, and uphold network and system integrity within Microsoft apps and deployments.
- Change management- Leading global Office upgrades, organization-wide migrations, and large-scale technology deployments with minimal disruption to business operations.
- Accomplishments: Minimized vulnerability in servers by working with App owners and server teams to create
- Office update guidelines and automate updates monthly
- Accomplishments: successfully migrated entire organization to Office monthly channel using automation and working directly with business leaders, while maintaining a stable environment for legacy app that rely on Office
- Accomplishments: Successful roll out, support and maintenance of Microsoft Copilot for 9,000+ colleagues
Same MSP Above (2020-2023)
IT SUPPORT SPECIALIST II
- Tested print service in various offices and reported and documented software and hardware failures, error codes and incompatible hardware.
- Increased technical knowledge of employees through the facilitation of employee training.
- Managed and updated a help desk service ticketing system.
- Demonstrated strong organizational skills through evaluating and prioritizing end-user issues to minimize interruptions and maximize response times.
- Diagnosed and troubleshot operating systems processing problems and applied solutions to increase company
- Ensured network, system and data availability and integrity through preventative efforts.
- Accomplishment – Mobilized efforts to test a deploy new print services in the North America region.
- Accomplishment – Lead COVID response initiatives, moving employees from desktop to remote laptop workstations.
Same MSP Above (2017-2020)
IT SUPPORT SPECIALIST
- Coordinated the installation, testing, and deployment of new hardware and software, resulting in an increase in workflow efficiency.
- Supported the operations of 17+ offices in partnership with 3 technicians.
- Coordinated and lead a team of technicians in the rollout and testing of various Microsoft Office Applications.
- Provided support to 200+ employees, ensuring adequate training to meet and exceed job requirements.
- Established and cultivated effective professional relationships with senior management.
- Troubleshot issues and supported end users in learning new systems and equipment operation.
- Accomplishment – Recognized by North American Regional Manager for the successful deployment of new technologies.
