Professional Summary
Strategic and hands-on Senior Support Engineer with extensive experience administering and securing enterprise Microsoft 365 environments. Expert in implementing, managing, and optimizing M365 services including Exchange Online, SharePoint Online, Teams, Intune, and Defender. Trusted leader with a strong foundation in endpoint management, identity security, and cloud governance, delivering high availability and secure collaboration for hybrid workforces.
Certifications
- CompTIA Security+ CE (2020)
- Microsoft Azure Administrator (2021)
- MS-700: Microsoft 365 Teams Administrator (2022)
- MS-900: Microsoft 365 Fundamentals (2022)
- MS-102: Microsoft 365 Administrator (2024)
- MD-102: Endpoint Administrator (2024)
- SC-401: Microsoft Security Operations Analyst (2024)
Skills
- Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, Defender, OneDrive)
- Azure Active Directory, Identity Protection, MFA, Conditional Access
- Microsoft Endpoint Manager (Intune + Configuration Manager)
- Email Security, Data Loss Prevention, M365 Compliance Solutions
- PowerShell Scripting & Automation
- NIST 800-171 & CMMC frameworks
- Microsoft 365 Tenant-to-Tenant Migrations
- IT Asset Lifecycle Management
Work History
MSP (2021-Present)
Lead Support Engineer
- Lead administration of M365 tenant, driving configuration and governance of Exchange Online, SharePoint
- Online, Teams, Intune, and Defender for Office 365.
- Designed and enforced conditional access policies and MFA configurations using Azure AD to protect identity and control access across the enterprise.
- Spearheaded implementation of Intune for mobile device and app management (MDM/MAM), ensuring secure endpoint compliance and application deployment.
- Coordinated M365 license management and capacity planning for scalable growth across cloud services.
- Developed automated PowerShell scripts to streamline onboarding/offboarding, group management, and mailbox operations.
- Monitored Microsoft Endpoint Manager for proactive remediation and incident response.
- Liaised with Microsoft Premier Support to resolve escalated service issues and implement best practices.
IT Company (2020-2021)
Service Desk Technician II
- Supported enterprise users across hybrid environments using O365, SharePoint Online, and Exchange Online.
- Assisted in rolling out Microsoft Teams and integrated telephony/video conferencing solutions for federal
- Diagnosed and resolved connectivity and permission issues using admin portals and PowerShell.
- Delivered Tier 2/3 support across O365 cloud suite, including Exchange, OneDrive, SharePoint, and Teams.
- Conducted health assessments of tenant configurations and applied service updates and patches.
- Provided training and guidance on secure collaboration using Microsoft 365 services.
Security Company (2015-2017)
Help Desk Supervisor
- Managed user accounts, security groups, and SSO configurations integrated with Azure AD and on-prem AD.
- Configured and maintained Teams and SharePoint architecture including site collections, permissions, and lifecycle policies.
- Led response to M365 incidents and coordinated cross-team escalations.
Education
- Bachelor of Science: Information Science
