EDUCATION
Private University Graduation Year: 2022
B.S.; Information Technology Systems Cumulative GPA: 3.23
CERTIFICATIONS & TECHNICAL SKILLS
- Cloud & Infrastructure: AWS (EC2, VPC, EBS), VMware, Veeam, Cove Backup, Windows Server 2019/2022, Active Directory
- Networking: Site-to-Site VPNs, IPsec, OpenVPN, pfSense, UniFi (Aps/Switches/Gateways), Fortigate NSE, STP, Subnetting, DHCP/DNS
- RMM & Automation: NinjaOne, ConnectWise Manage, PowerShell, Batch, Shell
- VoIP/Telephony: Teams Voice, RingCentral, 3CX, Jive, GoTo
- Microsoft 365 Suite: Entra ID, Intune, Exchange Online,
- Compliance & Regulation: HIPPA, PHI, PCI-DSS, Data Privacy, Encryption Standards, EHR/EMR Security
- Systems & Tools: Group Policy (GPO), Tableau, Excel, HTML/CSS, JavaScript, Active Directory
BUSINESS EXPERIENCE
Dental Managed Service Provider | Systems Administrator (Dental Industry) | June 2024 – June 2026
- Technical Leadership & SLA Management: Serve as the primary technical contact and trusted advisor for a portfolio of high-value SMB clients. Direct and mentor a 5-person IT team supporting 2,500+ endpoints, reducing complex ticket resolution times from 2 hours to 15 minutes through proactive SLA management and technical guidance. Act as the primary point of escalation for critical infrastructure tickets, or other complex tasks.
- Cloud Infrastructure & Network Architecture: Architect and scale multi-site network topologies-including leading a major clients expansion from 10 to 20 locations-ensuring zero IP conflicts through strategic subnet mapping. Provision AWS EC2 instances and engineer AWS site-to-site VPC connections to on-premises pfSense and UniFi gateways.
- Automation & RMM Deployment: Developed custom PowerShell scripts deployed via NinjaOne RMM to automate workstation staging, enabling silent, simultaneous software installations across 200+ endpoints and reducing PC prep time by 75%. Oversee centralized patch management, approvals, and system health monitoring within NinjaOne.
- Systems Administration & Security: Administer robust Group Policy Objects (GPO) to enforce OpenVPN access protocols and deploy customized operatory assets (e.g., targeted desktop backgrounds) across client domains. Manage cloud-based disaster recovery utilizing Cove Backup.
- Proactive Infrastructure Remediation: Mitigate network downtime by configuring Spanning Tree Protocol (STP) on UniFi smart switches to automatically detect and disable ports during network loops.
Managed Service Provider | Managed IT Services Support Technician | August 2022 – June 2024
- Infrastructure Maintenance: Managed Windows domain environments, including the development of group policies and the remediation of domain controller replication errors.
- Secure Remote Access: Configured and maintained SSL/IPSEC VPN tunnels using FortiClient and Fortigate. Implemented web traffic filtering and SSL inspection to enforce network protection.
- Lifecycle Management: Executed hardware deployments and Server VM transitions to modern hardware. Leveraged RMM tools for automated patch management and partition/disk space remediation.
- Automation: Developed PowerShell scripts to automate antivirus deployment and routine maintenance, significantly increasing operational efficiency.
ACADEMIC PROJECT
Community Engagement Capstone – Quick Books Accounting Solution Spring Semester 2022
- Team Leadership: Directed a five-person engineering team to architect an integrated cloud accounting platform.
- Systems Transition: Guided the migration from legacy paper records to a digital database, verifying all software modules met specific organizational requirements.
