Senior MSP Engineer w/ Azure & M365 Projects

Profile

Dynamic and results-oriented IT professional with over 10 years of experience in managing and optimizing IT infrastructure, systems, and networks. Proven track record in implementing innovative solutions to enhance system performance, security, and operational efficiency. Adept at managing projects and ensuring seamless integration of new technologies.
Exceptional problem-solving skills, coupled with a strong ability to communicate complex technical concepts to non-technical stakeholders.
Committed to staying abreast of industry trends and continuously expanding technical expertise to drive organizational success.

Education

Experience

National MSP (2021-Present)
Senior Professional Services Engineer

Best practice implementation, deployment, and upgrade of client’s cloud and infrastructure environment
Interact with clients and lead discussions to identify project issues, troubleshoot expediently, and follow up on issues via e-mail, ticketing system, and phone calls; communicate technical issues and solutions with customers
Experience with multiple simultaneous complex projects with minimal supervision or guidance, and report project status on a weekly basis.
Install, configure, and administer Azure, O365, and Veeam, and other cloud-based systems to improve client’s infrastructure
Configuration and tuning of cloud-based tools, managing cost, security, and compliance configuration for the client’s environments
Create updated documentation for each client’s environment
Experience working with cloud networking (virtual networks, peering, site-to-site, VPN) and cloud end user technologies (Azure Windows Virtual Desktop, Intune,

Mid-sized MSP (2013-2021)
Professional Service Engineer

Support client computer systems; on-site and remotely
Install and maintain hardware and software for client based on needs; including computers, printers, cell phones, and servers
Troubleshoot and maintain Active Directory Exchange 2003, 2008, 2012,
2016 and Office 365 related issues
Document resolutions in detail for future use
Effectively communicate, with client and team, all issues to expedite remedy
Proficient in Windows XP, Windows 7, all version of Windows 8/8.1/10, Windows Server 2003/2008/2012/2016
Follow up with clients to ensure no further issues have developed

Telecom Company (2015-2016)
Technician Network

Install and maintain LandAirSea GPS on client computers
Troubleshoot and resolve issues relating to GPS program
Assist Datavo with incoming router issues
Monitor server alarms at the colocation and address based on internal policies
Maintain, troubleshoot and resolve MCNet ISP routers, spam filters and email accounts

Boutique MSP (2012-2013)
Field Service Engineer

Install, maintain, and troubleshoot printers for reputable companies
Verify that hardware, firmware, and drivers are all up-to-date and that printers are working at their optimal levels
Interviewing customers about problems that occurred and coordinating with management for possible solutions
Prioritizing high volume appointments with the customers and contacting them with ETAs
Filling work orders with details about the solutions implemented on the printers

Skills & Certifications