OBJECTIVE
Seasoned IT professional with over two decades of hands-on experience in Information Technology. Dedicated to driving organizational success through the strategic implementation of cutting-edge technologies and best practices. Eager to leverage expertise in revamping IT infrastructures and integrating innovative solutions to support the objectives of forward-thinking companies.
TECHNICAL PROFICIENCIES
- Systems Engineering: Windows Server (2008-2025), Active Directory, DNS, DHCP, Group Policy
- Cloud Computing: Microsoft Azure, AWS Cloud Servers
- Virtualization Technologies: VMware, Hyper-V, AWS
- Backup and Recovery: Backup Exec, Veeam, Symantec, Datto
- Some Networking: Cisco Meraki, Cisco ASA, VLANs, Trunking, NAT, UniFi, Wireless Networking
PROFESSIONAL EXPERIENCE
Managed IT Services Provider | Senior Field Engineer III / Senior System Administrator III | 09/08 – 3/13; Left Managed IT Services Provider; Returned 5/14 – Present
- On-site Field Engineer for a diverse range of clients, including cities, medical clinics, businesses, and more.
- Deploy, troubleshoot, install, configure, and manage ESX VMware Hosts/Servers, MS Hyper-V, AWS Cloud Servers, and Citrix XenApp Servers/Clients.
- Support MS Server versions 2008 through 2025, including Domain Controllers, File Servers, Printer Servers, Workstations, Laptops, Printers, Managed Switches, Firewalls, Wireless Networks, and Fiber Optics.
- Manage Active Directory, DNS, DHCP, ADFS, Okta, AD Forest Trusts, Group Policies, Groups, and Login Scripts. Create and manage email accounts in Exchange Server, O365, and other third-party mail platforms.
- Configure, manage, and support IP Phones and voicemail systems, including Cisco Unified Call Manager (VOIP), Cisco Unity. Ring Central, GoTo Phones, MS O365 Teams VOIP, and other third-party VOIP systems.
- Assign and manage NTFS permissions for users, groups, files, and folders on file servers.
- Create, configure, and deploy system images for desktops and laptops.
- Track, inventory, and deploy equipment in the field, in stock, and newly ordered.
- Coordinate with ISPs to configure modems, firewalls (Cisco ASA, Meraki, Fortinet), and Firewall NAT.
- Configure managed switches, VLANs, and trunking.
- Perform backups and recovery using Backup Exec, Veritas, NetBackup, Symantec, Veeam, and Datto.
ADMINISTRATOR PROJECTS
- VMware ESX Host deployment. Replace all the old ESX host hardware. Deployed and configured the new ESX host, migrated all VM’s off old cluster to new cluster. Setup a new SAN for the new ESX Host Cluster, connected via ISCSI.
- Replaced, setup and deployed VM and physical Servers, I created multiple AD Group polices, and Firewall NAT rules. I set up, configured, and deployed all desktop workstations and police vehicle Mobile Dispatch Centers.
- Deployed and configured Wi-Fi System, WAP, P2P Bridges, Cisco, Meraki and Unifi
- Server Refresh projects. Replaced old VM OS Servers with new VM OS Servers for multiple clients. Some clients have VMWare servers, some clients have AWS Cloud servers and other clients have MS Azure Cloud Servers. Types of servers I have replaced. Active Directory Domain controllers, File Shared servers, Print Server, DHCP Server, DNS Server, Backup Server, 3rd party application servers.
- Fiber Connection and switch replacement projects.
- Migrate file shares from on-premises to the cloud
- Onboarding new clients
- Municipal Police Department CADRMS project. The Project involved multiple municipal Police Departments & 911 Dispatch. I was responsible for one municipal Police Department. We have replaced the whole One Solution CADRMS System for the municipalities. Replaced Servers, Workstations and Mobile Laptops, (MDC’s) I created multiple AD Group polices, and Firewall NAT rules. The One Solution CADRMS System is used to dispatch Police Car units from the 911 call center. I set up, configured, and deployed all desktop workstations and MDC police vehicle laptops for the municipal Police Department. The MDC laptop has many more complex hardware and software applications to be able to work with all Police Department applications. It requires many ways to authenticate Police applications.
Healthcare Technology Company | System Administrator II | 03/13 – 05/14
- On site Tech Support for local and remote users. Over 1500 end users
- System Administrator / Field Engineer for local Southern California clients
Administrator Projects for Healthcare Technology Company are listed below.
- Created, setup and deployed new MS Hyper-V Servers
- DFS Server – Deploy, setup, and configure DFS Server. Setup the replication between two sites. Setup and configure DFS name space for the company domain. Deploy, attach, and configure 40TB DAS to the DFS server for replication purposes.
- Network and Server vulnerability scans and repairs.
- Share Migrations – Migrate shared files and folders off old physical servers and domains, to new virtual servers and domains. Ensure the same Shared and NTFS permission are transferred to the new file servers.
- P2V (Physical to Virtual) the local instant messaging server, (Spark), file servers and workstations. Setup and configure the Spark server. Configure users authenticate via Active Directory.
- Backup server – Created a backup server for the local site. Installed OS MS Server 2012 R2. Installed Backup Exec 2012. Setup, configure and manage the backups. Deployed, setup and configured Tape Library autoloader, attached via SCSI.
- Deploy, Manage, and Support web filtering server, “Iprisim”
Healthcare Organization | Desktop Support Technician II | 08/07 – 09/08
- Supported 9 Medical Sites.
- Troubleshoot, install, configure, and manage desktops, laptops, network printers, network scanner, Dell Bladecenter. Relocate end-user’s desktop and peripheral devices.
- Troubleshoot and configure applications such as Microsoft Outlook, Access, Excel, Power Point, Visio, Dragon, and other medical applications such as, Xmedius, TouchWorks, IDX, Coumadin, etc. Implemented Echo Cardiogram Images, into a local data server.
- Troubleshooting LAN/WAN, VoIP environment, phones, IP phones, Microsoft exchange.
- Create a new image for new PC deployment.
- Recover lost data, and back up servers.
Furniture Company | Supervisor | 04/06 – 08/07
- Responsible for the direction of warehouse workers.
- Maintain the shipping and receiving of all furniture.
- Verify required inbound/outbound paperwork with drivers; ensure the quality and accuracy of all outgoing furniture.
- Check, maintain and coordinate inventory in warehouse and satellite warehouses.
- Assemble Teak tables, chairs, and other furniture.
Consumer Electronics Company | Assistant Product Manager – Networking Team | 06/04 – 04/06
- Develop Networking product line (wireless and wired). Products such as home routers, NIC’s, print servers, KVM’s (SOHO and Enterprise), Managed switches (fiber optics and copper ports), remote IP console, power line adapters, Bluetooth devices, VoIP products, etc.
- Test and evaluate product hardware, firmware, and software drivers.
- Write technical manuals for our wireless routers, WAP’s and NIC’s and wireless NIC’s.
- Tests include Windows, Mac, Lotus, and Linux operating systems.
- Experience developing and executing test scripts and test plans.
- Supported QA teams in executing testing scripts etc.
- Ensure that Technical Support is trained on any products that may require technical support and that all needed support tools are in place and effective.
- Develop test plans and assists with application, hardware testing.
Telecommunications Company | High Speed data Specialist | 10/02 – 03/04
- Provided technical support for broadband Internet services.
- Assisted customers with their PC issues, both Windows and Macintosh operating systems.
- Issues such as networking configurations and protocols, Windows Winsock error, TCP/IP stacks, worms, virus, DNS, DHCP, etc.
- Help customers configure e-mail client setup, and help customers with e-mail issues, such as POP servers, SMTP servers and configurations.
- Assist customers with the removal of viruses, worms, and spy ware.
Technology Support Company | Tech Support | 04/02 – 10/02
- Telephone technical support for network devices. Primarily gated for routers, wireless routers, wireless access points, wireless NIC, Print servers, wireless print servers, firewalls, and VPN.
- Assist customer with PC and MAC troubleshooting.
- Support customers with Cable and DSL Internet connections.
CERTIFICATES AND LICENSE
- MS Azure Cloud Security Certificate (SC-900)
- MCP Server 2012
- A+ Certificate
- FCC GROL License (Aircraft radio and electronics
EDUCATION
Community College | 1991-1993
Aircraft electronic Technician
Private Technical Institute | 2001
A+, Novell, Lotus, Window 2000 Professional,
Windows 2000 Server, Windows Active Directory,
Infrastructure. (MCSE track)
