SUMMARY
Detail-oriented IT professional with 6 years of experience, excelling in cloud computing, system administration, and scripting. Adept at harnessing expertise in Microsoft Azure, Windows and Linux Servers, and networking tools to solve complex modern issues. Proactive problem-solver committed to delivering high-impact solutions in dynamic IT environments.
PROFESSIONAL EXPERIENCE
MSP (2023-Present)
Tier 3 Solutions Engineer
- Managed and completed projects specializing in Microsoft Entra ID / Azure architecture and migrations to meet CMMC compliance goals.
- Oversaw managed services including remote management & monitoring, patch management, automated software deployment, cloud printing solutions, knowledge base systems, and asset
- Deployed MDM, MAM, DLP, and retention policies through Microsoft Intune, Defender, and Purview to meet compliance controls.
- Automated solutions using PowerShell and Bash scripting.
Same MSP above (2021-2023)
Tier 2 Solutions Engineer
- Deployed and managed Windows and Linux servers using VMware ESXi and Microsoft Azure.
- Implemented new cloud and on-site backup solutions through Veeam, Azure, Datto and AvePoint.
- Deployed multi-factor authentication and related security solutions (Azure Conditional Access, Microsoft Authenticator, Duo).
- Supported and implemented Office 365 tenant and on-premises file share to Sharepoint migrations.
- Managed escalated issues from Tier 1 technicians.
Same MSP Above (2019-2021)
Tier 1 Solutions Engineer
- Provided desktop and software support for over 1000 endpoints from over 50 different clients.
- Conduct on-site technical surveys for installation and troubleshooting of network systems including, but not limited to: Cisco, Ubiquiti, Watchguard, Netgear and SonicWall equipment.
- Spearheaded implementation and support for TV station systems migration project in multiple different
PROFESSIONAL CERTIFICATIONS
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft Certified: Azure Fundamentals
- Microsoft 365 Certified: Fundamentals
- Codecademy Certified: Advanced Python 3
EDUCATION
- Bachelors of Science in Computer Networks and Cybersecurity, Minor in Computer Science
- Associates of Science in Information Technology
SKILLS
- Microsoft Azure
- Microsoft Teams
- Microsoft Power Platform
- SharePoint
- Office 365
- Windows (Desktop & Server)
- Active Directory
- Group Policy
- DNS / DHCP
- VMware
- Cisco Meraki
- Ubiquiti Unifi
- Scripting (PowerShell & Bash)
- Python
- PHP
