EXECUTIVE SUMMARY
Senior IT Infrastructure Manager with 20+ years of experience leading cloud, security, and enterprise IT operations in MSP and corporate environments. Proven ability to manage large-scale, multi-tenant environments supporting ~1,000 endpoints and 30-50 Microsoft 365 tenants. Expert in cybersecurity, automation, and infrastructure strategy, with a strong track record of improving operational efficiency, strengthening security posture, and delivering scalable solutions. Trusted leader known for driving team performance and aligning IT strategy with business objectives.
KEY ACHIEVEMENTS
- Led IT operations across 35+ client environments supporting ~1,000 endpoints.
- Managed and secured 30-50 Microsoft 365 tenants including migrations and compliance.
- Directed a 4-person technical team delivering high-performance IT support.
- Implemented enterprise-level security solutions and PCI compliance programs.
- Reduced operational overhead through automation and PowerShell scripting.
CORE COMPETENCIES
Cloud Infrastructure (Microsoft 365, Azure) | Security & Compliance (Purview, Entra ID) | Endpoint Security (SentinelOne, ThreatLocker) | Backup & DR (MSP360) | Network Infrastructure | Automation (PowerShell) | IT Operations Management | Team Leadership | Multi-Tenant Environments | SQL Server | Linux / Apache | DNS & Email Security
PROFESSIONAL EXPERIENCE
Managed Service Provider | IT Infrastructure Manager | 2022 – Present
- Lead IT operations across 35+ client environments, managing ~1,000 endpoints and multi-tenant infrastructure.
- Oversee Microsoft 365 and Azure environments across 30-50 tenants including migrations, security, and compliance.
- Implement security frameworks including Purview, Entra ID policies, endpoint protection, and email security.
- Drive automation initiatives using PowerShell and RMM tools to improve efficiency and reduce manual workload.
- Manage backup and disaster recovery strategy using MSP360 ensuring business continuity.
- Lead and develop a team of IT professionals delivering high-quality technical services.
Business Services Firm | Systems / Network Administrator | 2002 – 2016
- Managed full IT infrastructure for a 50-user organization including servers, networks, and security.
- Administered Exchange Server, SQL Server, and Linux web servers (Apache).
- Led infrastructure upgrades, budgeting, and lifecycle planning.
