PROFESSIONAL SUMMARY
Strategic and solutions-minded Senior Systems Engineer with a degree in Computer Science and 30 years of experience with IT support at the desktop, server, and network levels. Demonstrated success in strategic planning, vCIO program design, and liaising with cross-functional teams to achieve accreditation status for clients pursuing rigorous standards. Knowledgeable in the latest trends and technology, with excellent problem-solving abilities and a knack for breaking down technical issues into layman terms for non-technical users and stakeholders. Thrives in dynamic, fast-paced environments with the ability to prioritize and manage projects, priorities, testing, remediation, and timelines effectively.
Key Attributes: Inquisitive, Self-directed, Resourceful, Customer-focused, Flexible, Critical Thinker, Decisive.
PROFESSIONAL EXPERIENCES
MSP (2015–Present)
Senior Systems Engineer (2019–Present)
- Provided higher level consulting to clients to implement cost effective solutions to improve the client’s workflow and profitability.
- Developed the vCIO program for all clients, facilitating communication, coordinating the efforts of multi-party stakeholders, and deploying IT solutions to achieve shared goals and objectives.
- Conducted strategic planning for upgrades to client systems and technologies, demonstrating project planning and excellent leadership to upgrade all necessary systems.
Network Engineer (2017–2019)
- Provided networking and consulting services for 13-15 clients, managing all their workstations, servers, and network equipment and working with the support desk, network operations center, and team leads to resolve technical issues.
- Conducted strategic planning for upgrades to client systems and technologies, demonstrating project planning and excellent leadership to upgrade all necessary systems.
Desktop Engineer (2015–2017)
- Offered first-level desktop support for 120+ companies, 4,000 end users, and 5,000 endpoints, handling the administration of all client servers, firewalls, and switches.
- Displayed high proficiency in troubleshooting a wide catalogue of software, including industry-specific programs like Worldox, iManage, Autodesk, and Adobe.
- Liaised closely with Senior Engineers on complex issues including cloud and terminal environments, providing exceptional customer support and quick resolution to problems.
- Coordinated with internal and external teams to develop and execute effective security programs, utilizing knowledge of digital trends and technology to assess issues and implement the best solutions.
IT Training School (2011–2013)
Systems Administrator
- Provided technical support for all hardware and software issues for the company’s environment, handling back-office setups for all software and managing all user and administrative access and permissions.
- Provided Tier 1 and Tier 2 support to internal clients, servicing and upgrading all devices within the network environment.
- Procured and setup all computers, servers, wireless access points throughout the office.
- Specialized software installation for the different classes taught at the institute which include Adobe Creative Suite, Autodesk Suite, and Microsoft Office applications.
Finance Industry (2010–2011)
Projects Assistant Director
- Designed and implemented projects for clients on networking, CCTV, low voltage, and others, coordinating with different subcontractors and managing the budget and timelines to accomplish deadlines.
- Assessed, vetted, and hired subcontractors for different areas on the projects.
- Prepared and managed the company’s billing system, taking care of invoicing and basic accounting.
MSP (2008–2009)
Technical Support Analyst
- Maintenance and support of computers and networks at the Tier 1 and Tier 2 levels for the company’s clients.
- Onsite visits to clients to perform maintenance on their network equipment and computer assets.
HIGHLIGHTS
- Effectively liaises with cross-functional teams and internal and external stakeholders to achieve positive corporate outcomes.
- Highly proficient in finding effective solutions for business security and compliance issues.
- Skilled in deploying new office environments, security policies, and programs to ensure client success.
EDUCATION
Bachelor of Science in Computer Science
LANGUAGES
- Spanish
- English
TECHNICAL CERTIFICATIONS
- CompTIA A+
- SonicWall Network Security Associate (SNSA)
- Microsoft Azure Fundamentals (AZ-900)
- VMware Certified Associate (VCA)
- Computer Network Installer Specialist
- Cisco Certified Network Associate (Certification Pending)
