PROFESSIONAL SUMMARY
IT Support Specialist with 15+ years of experience managing network infrastructure and technology support for diverse organizations. Skilled in diagnosing and resolving technical issues, managing deployments, and supporting end users across multiple environments. Proven ability to work with vendors, coordinate installations, and maintain system reliability while delivering strong customer service.
PROFESSIONAL EXPERIENCE
MSP (2023-2026)
IT Support Manager / Network Infrastructure
- Managed IT support and network operations across 10+ organizations and 200+ endpoints.
- Provided Tier II and Tier III technical support for network and infrastructure issues
- Deployed and configured network equipment: Cisco, Meraki, HP, and Dell platforms
- Installed, troubleshot, and maintained firewalls, VPN tunnels, and network segmentation
- Supported wireless access points and security appliances across multiple sites
- Coordinated with vendors and oversaw system installations and upgrades
Another MSP (2020-2023)
Principal Consultant / IT Systems Support
- Provided IT infrastructure support and systems administration to 40+ organizations.
- Managed network infrastructure including firewalls, switches, and routing devices
- Performed system assessments and troubleshooting for client environments
- Coordinated hardware and software installations across multiple sites
- Managed vendor relationships and installation schedules
- Resolved technical issues and ensured system reliability
Small MSP (2018-2020)
IT Project Coordinator / Tier II Support
- Delivered Tier II technical support and project coordination for 500+ endpoints.
- Provided technical support for network and infrastructure issues
- Supported network hardware including switches, access points, and firewalls
- Coordinated network infrastructure projects and installations
- Progressed from Tier II support to project coordination responsibilities
EDUCATION & CERTIFICATIONS
- Certifications: Google Project Management Certificate CompTIA Network+ CompTIA Security+ CompTIA Cloud+
- CISSP (In Progress – Expected April 2026)
KEY SKILLS
- Technical Support: Troubleshooting, system administration, hardware and software support, help desk support, end user support
- Network Infrastructure: Firewall configuration, VPN setup, WiFi/WLAN deployment, LAN/WAN management, Cisco,
- Meraki, HP, Dell platforms, network segmentation, wireless security
- Project Management: Planning, scheduling, vendor coordination, installation oversight, budget management, timeline management
- Leadership & Communication: Team coordination, stakeholder communication, vendor management, technical documentation, customer service
