Professional Summary
IT Engineer with 8+ years of experience delivering managed IT services across diverse industries. Skilled in supporting mission-critical applications, maintaining secure networks, and administering cloud and on-premises systems. Strong background in systems administration, cybersecurity, and end-user support, with proven ability to manage IT operations for multiple businesses. Adept at translating business needs into technical solutions while maintaining the highest standards of service and compliance, including PCI.
Core Competencies
- Systems Administration (Active Directory, Windows Server, Group Policy, VPNs)
- Network Infrastructure (wired/wireless, firewalls, routing, VLANs)
- Cybersecurity & Compliance (endpoint protection, MFA, PCI standards)
- Cloud Solutions (Microsoft 365, Azure, AWS)
- Virtualization (VMware, Hyper-V)
- Mission-Critical Application Support (POS, PMS, RMM tools, line-of-business apps)
- Backup & Disaster Recovery (DRaaS, on-prem & cloud)
- Client & Guest-Facing IT Support
- Vendor & Project Management
Professional Experience
MSP (2016-Present)
IT Engineer
- Managed IT operations for 50+ businesses across healthcare, finance, hospitality, and professional services, ensuring system uptime, security, and compliance.
- Provided 24/7 support for mission-critical business systems including cloud platforms,
- POS, and accounting software.
- Administered Active Directory, Exchange Online, Microsoft 365, and VPN connections, ensuring secure access for distributed workforces.
- Deployed, monitored, and optimized RMM tools (Datto, ConnectWise, SolarWinds) to proactively identify and resolve system issues before they impacted users.
- Migrated multiple organizations to Microsoft 365 and Azure, reducing infrastructure costs and enhancing collaboration.
- Implemented cybersecurity frameworks: endpoint protection, patch management, MFA, vulnerability assessments, and PCI-related controls.
- Designed, secured, and maintained wired and wireless networks, firewalls, and failover tools, supporting hundreds of users with minimal downtime.
- Built and maintained client-facing relationships, providing on-site and remote support, training staff, and resolving escalated issues.
- Collaborated with third-party vendors on infrastructure projects, acquisitions, and technology upgrades.
Education & Certifications
- Computer Information Systems
- Intronis Certified Partner Technician
- Intelisys Telecom Solutions Professional
- Ongoing training in cybersecurity, cloud technologies, and network administration
Additional Skills
- Strong interpersonal and communication skills with staff, management, and guests
- Experience training end-users on system procedures and IT policies
- Proven ability to work in high-demand, service-oriented environments
- Knowledge of accounting systems and back-office platforms
