SUMMARY
Forward-thinking IT professional with over 14 years of experience leading robust infrastructure environments and IT operations. Proven ability to build cohesive, high-performing teams while managing complex systems, data centers, and enterprise migrations. Recognized for aligning IT services with business goals, improving systems performance, and hardening security. Effective communicator and bilingual leader with a collaborative, business-minded approach.
SKILLS
- IT Policy, Compliance & Security Cross- Functional Team Leadership
- Datacenter Management ( Hybrid & On- Prem) Cloud & Email Migration Projects
- Strategic Planning & Execution Business Continuity & Risk Management
- End- User Support & SLA Management Vendor Relations & Budgeting
PROFESSIONAL EXPERIENCE
MSP (2022-Present)
IT Director/vCIO
- Oversee enterprise-wide IT operations across multiple industries, ensuring infrastructure resilience, security, and performance.
- Lead strategic initiatives including full-scale migrations to cloud-based and hybrid environments.
- Direct the operation and management of company-owned data centers.
- Collaborate with executive leadership to define IT roadmaps, budget allocations, and technology goals.
- Pioneered the development and implementation of tailored AI policies, ensuring compliance with regulatory frameworks and customized to each organization’s needs.
- Mentor and lead a multi-disciplinary IT team, promoting a culture of accountability, knowledge sharing, and continuous improvement.
- Establish standards and processes for proactive system monitoring, patch management, and documentation.
- Act as liaison between clients and vendors, negotiating contracts and tailoring modern technology solutions.
Same MSP above (2020-2022)
IT Manager
- Managed and supported a diverse infrastructure landscape including servers, networks, cloud resources, and cybersecurity controls.
- Supervised day-to-day operations of technical teams, facilitating training, performance evaluations, and workload planning.
- Participated in internal hiring processes and led onboarding of new technical personnel.
- Maintained system uptime and service quality by standardizing incident response and changing control protocols.
- Collaborated with legal and financial sector clients to deliver secure, cost effective, and compliant solutions.
Same MSP above
IT Assistant Manager
- Coordinated technical operations across multiple client environments, providing guidance to junior technicians. Delivered Tier II/III support escalated incidents, complex system configurations, and legacy integrations.
- Trained team members on internal tools, support procedures, and service best practices.
Same MSP above (2016-2018)
Systems Engineer
- Served as the primary line of defense for IT support and infrastructure modernization.
- Conducted in-depth troubleshooting and implemented network and firewall upgrades to align with modern best practices.
- Provided onsite support and guided client transitions during acquisitions and system overhauls.
Small MSP (2015-2016)
Technical Support Engineer
- Resolved hardware/software/network issues for business clients through efficient triage and escalation processes.
- Created documentation for recurring issues and internal SOPs to enhance technician onboarding.
School (2014-2015)
Campus IT Support
- Supported school-wide education technology and lab systems while collaborating with faculty to improve technology usage.
- Led initiatives introducing coding and computer literacy to students.
EDUCATION
- Master’s in Business Administration concentration in Bachelor of Science in Computer Science
- Management Information Systems
CERTIFICATIONS
- Microsoft MCSA
- CISCO CCENT
- CompTIA Network+
- CompTIA A+
LEADERSHIP HIGHLIGHTS
- Spearheaded multiple multi-site cloud and email migrations with minimal business disruption.
- Led internal team through a compliance overhaul to align with client regulatory frameworks (SOC 2, HIPAA).
- Developed and implemented incident response and escalation protocols across hybrid environments.
- Designed career pathways and performance development programs for IT staff across levels.
- Built cross-functional partnerships with legal, healthcare, energy, and financial clients to tailor technology strategies.
