QUALIFICATIONS SUMMARY
Results-driven Systems Engineer with expertise in designing and optimizing IT infrastructures, including disaster recovery, cybersecurity, and cloud/on-premise system management. Proven ability to lead high-level initiatives, mentor teams, and align technology solutions with business objectives. Skilled in large-scale migrations, ensuring high availability, and strengthening security postures to minimize risk and maximize efficiency.
TECHNICAL PROFICIENCIES
Disaster Recovery and Business Continuity Cloud and On-Premise System Management Cybersecurity Threat Mitigation
Large-Scale System Migrations Technical Leadership and Mentorship Vendor Collaboration and Hardware Specification
User and Group Policy Management Backup and Recovery Solutions Network and Systems Troubleshooting
EDUCATIONAL BACKGROUND
B.A in Economics Minor, Business Foundations Certificate Private University
AWS Solutions Architect Associate
PROFESSIONAL EXPERIENCE
Managed Service Provider (Same MSP as below; promoted internally) | Systems Engineer | January 2024 – Current
- Acted as the highest point of escalation for the support team, providing advanced technical guidance, training, and mentorship to enhance team capabilities.
- Designed and implemented customized disaster recovery solutions, ensuring high availability, data retention, and business continuity for customers.
- Served as a trusted advisor to customers, analyzing their needs and recommending tailored products and services to align with business objectives.
- Collaborated with sales and account managers to onboard new customers, including hardware specification, configuration, and implementation, while managing expectations.
- Responded to and mitigated internal and external cyber-attacks, restoring services and developing actionable plans to strengthen security postures.
Managed Service Provider | Network Technician | January 2022 – January 2024
- Spearheaded the development of tailored plans to optimize cost efficiency, security, and performance standards for new customers.
- Configured, deployed, and managed diverse network equipment, including firewalls, switches, and access points, with on-site troubleshooting as needed.
- Managed thousands of users across 30+ companies, efficiently handling a queue of up to 200 active tickets while adhering to SLAs.
- Executed onboarding, offboarding, group policy implementation, and device deployment to ensure seamless user experiences.
- Responded swiftly to troubleshoot complex networking issues, minimizing disruptions to business operations.
TECHNICAL SKILLS
SQL, Microsoft 0365 Admin Suite, Azure, VMware, Veeam, Sharepoint Administration, Active Directory
