- Network Specialist with 15 years of experience in network support and administration.
- Skilled in troubleshooting and delivering network support in wide area networks with over 1000 clients. I am proficient in virtualization, backup solutions, and Microsoft services.
- Desirous to work as a team member in a challenging environment with maximum utilization of my skills and knowledge.
EXPERIENCE
MSP (2022-Present)
SYSTEM ADMINISTRATOR
- Manage virtual infrastructure, including servers, storage, and network components,
- Provide Level 3 support for end-user issues, troubleshooting and resolving complex technical problems.
- Manage hardware, including servers, storage arrays, and network equipment, performing regular maintenance tasks such as firmware updates, patch management, and hardware replacements.
- Work with various custom software applications and providing support to end-users.
- Manage Virtual Desktop Infrastructure (VDI) based on Horizon, including deployment, configuration, and maintenance of virtual machines, desktop pools.
- Managed and configured Microsoft O365 services, including Intune for mobile device and application management, Purview for data loss prevention and compliance auditing, and Entra ID (Azure AD) for conditional access, MFA
- Migrated on-premises Microsoft Exchange environment to Office 365, implementing and managing a hybrid mail flow.
- Help with security measures, collaborating with the security team to implement and maintain access controls, data encryption, and vulnerability assessments to protect the infrastructure and sensitive data.
- Monitor system performance and capacity, identifying and implementing necessary upgrades or optimizations.
- Assisted with migration to cloud-base phone systems.
- Configuration and troubleshooting backup and restore structure.
Oil/Gas Company (2009-2022)
COMPUTER NETWORK SUPPORT SPECIALIST
- Analyze and provide solutions to recurring problems of users in order to improve and upgrade services as well as provide better support services to users.
- Installation, configuration, and support of hardware and software of Workstations and Server.
- Manage, support, and maintain virtual servers via VMware ESXi.
- Internet support on the Wireless platform.
- Monitoring Workstations and network equipment.
- Management, support, and maintenance of Microsoft services (Active Directory, DNS, DHCP, Exchange…)
- Backup solutions ( BackupExec, Veeam)
- Firewall maintenance (Fortigate)
- Cisco switching
HOSPITAL (2007-2009)
COMPUTER SUPPORT SPECIALIST
- Support and solve users’ problems expert in the Helpdesk unit.
- Configure, maintain and support endpoint security ( Antivirus).
- Perform support for HIS program such as troubleshooting admission problems, hospitalizations, and insurance calculations.
EDUCATION
- MASTER OF COMPUTER NETWORKING
- BACHELOR OF SOFTWARE ENGINEERING
SKILLS
- Microsoft Services ( Active Directory, DNS, VMware ( ESXi, Horizon View) DHCP, Exchange) Firewall ( Fortigate)
- Backup Solution ( BackupExec, Veeam, SkyKick, NAS and SAN Storage
- 11:11 , Axcient) Windows Server and Workstation
- HPE Servers Switching (Cisco, HP Aruba)
- Endpoint Security ( Kaspersky, ESet, Huntress ) IP Phones (Shoretel, Ring Central
- Microsoft 365 (Azure, Exchange,Intune,…) BroadVoice)
