PROFILE
Dedicated and results-driven Systems Engineer with extensive experience managing, optimizing, and maintaining complex IT infrastructures. Skilled in system design, deployment, platform migrations, and performance tuning to ensure peak efficiency and reliability. Adept at diagnosing and resolving technical issues promptly while delivering exceptional end-user support. Highly focused on customer service, ensuring stakeholders receive timely, effective assistance to enhance user experience and minimize downtime. Eager to leverage my technical expertise and problem-solving skills to enhance system functionality and drive continuous improvements.
WORK EXPERIENCE
MSP (2009-Present)
Systems Engineer/Administrator & Project Manager
- Responsible for designing, implementing, maintaining, and optimizing diverse IT systems and infrastructure across physical, virtual, and cloud environments. Ensured seamless enterprise operations by safeguarding system integrity, enforcing security protocols, and providing direct support to end-users.
- Developed and executed backup and disaster recovery strategies to protect critical data. Led IT infrastructure upgrades and migrations with minimal disruption. Proactively identified and mitigated vulnerabilities, implementing best practices to defend against emerging threats. Partnered with IT teams, vendors, and stakeholders to align technology solutions with business objectives while maintaining comprehensive documentation for knowledge sharing. Regularly assessed, tested, and integrated new technologies to enhance system stability, strengthen security, and streamline operations.
- Delivered high-impact IT solutions that improved system protection, functionality, and productivity while fostering strong client relationships. Contributed to business growth and long- term customer retention through dependable service and keen attention to detail. Additionally, provided technical mentorship to junior IT staff, fostering a culture of continuous learning and professional development.
Pharmecutical (2007-2009)
Systems Support Representative
- Configured, maintained, and supported a diverse range of customer hardware, including workstations, networking equipment, printers, and handheld devices. Proactively monitored and troubleshot hardware and software issues, minimizing downtime and ensuring seamless system operation.
- Diagnosed and resolved technical challenges across web and desktop-based applications, maintaining the stability of database-driven and transaction-critical systems.
- Provided direct end-user support, delivering timely and effective solutions to sustain the fulfillment of life-saving products and services. Partnered with cross-functional teams to address technical concerns, refine workflows, and enhance overall system effectiveness. Maintained a customer-first approach, ensuring high satisfaction through clear communication, technical guidance, and prompt issue resolution.
- Engaged in complex hands-on and virtual projects, demonstrating advanced technical expertise, strategic problem- solving, and adaptability in dynamic IT environments.
- Collaborated with vendors and internal stakeholders to evaluate emerging technologies, implement process improvements, and establish best practices for system optimization. Consistently enforced security protocols and compliance standards, safeguarding the stability and integrity of critical business operations.
EDUCATION
- Associate of Science in Computer Systems
- Microsoft 365 Fundamentals Certified
- ITIL Foundation Certified
HARD SKILLS
- Windows Server Administration
- Virtualization Technologies
- Data Protection Solutions
- Disaster Recovery
- Cloud Computing Platforms
- RMM & CRM Platforms
- Azure & 365 Migrations
- ITIL & Service Management
- Patch Management
- Infrastructure Design
- Networking & Firewalls
- Data Center Management
- VoIP & Telephony Support
- EDR & Anti-Virus
- DNS & DHCP Configuration
- PowerShell Scripting
- MFA & Identity Management
- Server Deployment
- PSA & SLA Management
- Email Security Protection
- NAS & SAN Configuration
- VPN & Remote Security
- Remote Monitoring
- Security Awareness & Training
- Application Deployment
SOFT SKILLS
- Communication
- Customer Service
- Problem-Solving
- Teamwork
- Detail Oriented
- Task Management
- Leadership & Mentorship
- Foster Client Relationships
- Creativity & Adaptability
- Project Management
- Analytical Thinking
- Time Management
- Process Improvement
- Proactive Approach
- Continuous Learning
- Poised Under Pressure
- Documentation
- Client Education & Training
- Conflict Resolution
- Collaboration
- Work Ethic
- Leadership
