SUMMARY
A senior networking engineer with a focus on complex Windows and AS/400 based environments of all size and types. With hands-on experience spanning two decades, in environments from Fortune 500, to small and medium businesses, I possess a unique combination of highly advanced technical knowledge, ability to work independently as well as part of a team, and unsurpassed ‘people skills’ working with both technical and non-technical types.
EXPERIENCE HISTORY
MSP (2014-Present)
Senior Project Engineer/ IT Manager
- MSP is a full-service managed service provider of IT and telecom services to small, medium and large businesses, servicing over 40 clients in 6 states Services include remote and onsite support of PC and network infrastructure. Servers, firewalls and wireless networking.
- Software updates and patching. Security and risk management. Business continuity. Typical clients are dental and medical offices, engineers, industrial manufacturers and various professional businesses. ITP provides hosted services such as Exchange, offsite backups, remote desktops, and virtual private hosting in our own datacenter, as well as managing customer COLO infrastructure. I specialize in Exchange, virtualized infrastructure, Storage, VOIP and digital phone systems. I started out as a service manager, and eventually became GM for Houston and Seattle, and I head our datacenter and colo division.
Insurance Company (2018-2013
Senior Systems Engineer
- Small to large scale server and network implementations at various business sites. Server 2003,
- 2008, 1012 R2, 2016 and Unix. Design and implement entire initial or migrated infrastructure plan. Worked with vendors (Dell, HP, CDW, Cbeyond, Logix) and other consultant/contractors.
- Coordinated ordering, delivery and installation of all hardware software. Recruited and managed various IT staff for completion of projects. Performed follow-up consulting, referrals and assessment for future needs. Emphasis on legacy system migrations, such as server
- 2000/2003 to 2008, including SBS. Disaster recovery projects involving exchange. Performed expert witness testimony for law firms in electronic discovery cases. Consulted on privacy policies and risk mitigation. Telecom projects with Cisco call manager and various IP PBX systems.
Key Technologies
- Windows Server NT to current
- Exchange versions 5.5 to 2019
- VMware Vsphere 6,7,8 HA and clustering
- Hyper-V server and clusters
- Datacenter storage and infrastructure – FC, SAN, HA DR and monitoring systems
- Enterprise server hardware, Fibre channel, networking, datacenter environments
- Terminal services & Citrix in high availability
- Telecom experience. Traditional analog PBX & VOIP. Nortel, Avaya, Toshiba, Panasonic Executone.
- AT&T analog & digital systems. Asterisk, Shoretel, 3CX & hybrid VOIP.
- MSP Technologies: RMM Connectwise Automate, ScreenConnect, Continuum, Logmein, Kaseya, etc.
- Backup & DR Datto, Acronis, Altaro, Storagecraft.
HARDWARE EXPERIENCE
- Experience encompasses PCs ranging from XT’s to present. Server experience designing and deploying hardware from Dell, HP and others. Datacenter design and management with Hyper-V and Vmware clustering, high availability, Fibre channel and iscsi arrays. Currently maintaining datacenter in Redmond hosting Exchange and private hosted applications.
SOFTWARE EXPERIENCE
- Deep experience with all operating systems from Windows NT to Windows 10. All versions of MS Office.
- Design and implementation of terminal services and VPS desktoping with and without citrix. Familiarity with backup software from many vendors. SQL installation and administration. Exchange implementation
INTERPERSONAL EXPERIENCE
- Personal contact with entire spectrum of IT industry. This included servicing client companies in the field as a contractor/consultant, as well as long-term in-house service arrangements thus was integrated into existing staffs. Acted as on-line phone service assistance as help desk management with software development and ISP environments. Available for one-on-one service for personal clients requiring on- demand, on-location services. Classroom based instruction of computer and aviation students.
PROJECT MANAGEMENT / ADMINISTRATION
- Managed and freelance consultant to the IT and telecom industry. In addition, responsible for the management of many projects ranging from small ISP helpdesks, PC office network migrations, datacenter builds and management. Led teams across broad technical, financial and business disciplines. Focused on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results, mitigated risk factors through careful analysis of financial and performance data. Anticipated and managed change effectively in rapidly evolving business environments. Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures. Performed team building and mentoring with staff.
- Facilitate improved inter department communication. Handled multi-vendor management and oversight.
