SUMMARY
Logical, solution-focused IT professional with over 10 years of experience in designing, implementing, and managing innovative technology solutions. Adept at leveraging analytical thinking skills to prioritize tasks, identify technical issues, and provide timely resolutions. Committed to continuous learning and staying updated with industry trends, demonstrating a strong ability to adapt to evolving technologies.
PROFESSIONAL EXPERIENCE
Managed Service Provider | Senior Systems Engineer | December 2024 – Present
- Administer and support Microsoft Azure environments for organizations supporting over 1,000 users, including Exchange Online, Entra ID, SharePoint Online, Teams, Intune, and identity and access management solutions
- Serve as the primary escalation point for complex infrastructure, cloud, virtualization, and Microsoft 365 issues
- Manage and maintain more than 100 Windows Server systems across on-premises and cloud environments, ensuring security, performance, and operational reliability
- Execute server upgrade and migration projects, including operating system modernization, infrastructure refreshes, and cloud adoption initiatives with minimal business disruption
- Execute Microsoft 365 email migrations, including tenant configuration, mailbox provisioning, DNS cutovers, data migration, user onboarding, and post-migration support while ensuring minimal disruption to business operations
- Manage and optimize Microsoft Hyper-V, VMware, and Nutanix virtualization platforms, including virtual machine deployment, resource allocation, performance monitoring, and infrastructure lifecycle management
- Configure and manage Azure, Veeam, Datto, and Cohesity backup solutions to ensure data protection, disaster recovery readiness, and compliance with organizational retention requirements
- Provide dedicated engineering support for a large Department of Defense (DoD) contractor operating within a CMMC-compliant environment, helping maintain secure and compliant infrastructure aligned with cybersecurity requirements
Managed Service Provider (Same MSP as below; promoted internally) | Professional Services Consultant | May 2021 – February 2024
- Completed a range of technical projects such as implementing new Hyper-V and VMware environments, migrating emails/mailboxes to Office 365, upgrading end of life operating systems to Windows Server (2016, 2019 and 2022), and migrating on-premise infrastructures to Microsoft Entra
- Configured and deployed firewalls (SonicWall, Cisco Meraki, Fortinet, Sophos, and Watchguard), network switches (Cisco, Dell, HPE, and Netgear), SD-WAN (Cisco Meraki, Fortinet, and Bigleaf), and wireless access points (Ubiquiti, Ruckus, Aruba, and Cisco Meraki) for many clients
- Executed cybersecurity best practices such as implementing multi-factor authentication, securing network connections with firewalls and VPNs, and conducting regular software updates
- Implemented and managed IDS tools to monitor network traffic for suspicious activity, ensuring timely detection and response to potential threats
- Configured and optimized SIEM solutions to aggregate, analyze and correlate security data from diverse sources
- Administered and optimized vSphere environments, including virtual machine deployment, resource allocation, and performance monitoring
- Designed and implemented VMware vSAN solutions to provide scalable and resilient storage, improving data availability and reducing latency for virtualized workloads
- Established disaster recovery systems and continuity strategies to ensure data protection
- Created PowerShell scripts for managing and auditing Office 365
- Developed and delivered training programs for client staff to ensure effective use of new systems and processes
- Assisted clients in implementing solutions, providing hands-on support and guidance throughout the process
Managed Service Provider (Same MSP as below; promoted internally) | Solutions Architect | June 2019 – May 2021
- Assessed systems architecture that were currently in place for potential clients and provided analysis to help advise leadership on best practices based on what they currently had and proposed remediation strategies
- Researched emerging technologies and proposed changes where needed for clients
- Provided recommendations and roadmaps along with proposed solutions for existing clients and potential clients
- Scoped out new projects for existing and potential clients to define the exact goals, deadlines, and deliverables of the project
- Conducted onboarding and discovery for new client systems
Managed Service Provider (Same MSP as below; promoted internally) | Team Lead | October 2017 – June 2019
- Assumed responsibility for all high level and escalated support tickets for clients
- Provided guidance and support to team members, fostering professional development and skill enhancement
- Conducted regular performance reviews, providing constructive feedback and identifying areas for improvement
- Led crisis management efforts during planned and unplanned outages, driving rapid response and resolution to critical issues
- Investigated and troubleshot issues to identify root cause to implement recurrence prevention plans
Managed Service Provider | Systems Analyst | September 2014 – October 2017
- Administered Active Directory, Exchange, Office365, SharePoint, Teams, Azure AD, ADFS, DNS, and DHCP
- Performed daily system monitoring, verified the integrity and availability of all hardware, server resources, systems and key processes, reviewed system and application logs, and verified completion of scheduled jobs such as backups
- Provisioned new user accounts with respect to security across Windows and other line of business applications
- Imaged Server and Desktop operating systems using various Microsoft deployment tools System Center Configuration Manager
- Provided technical support for windows domain services per requests from various clients
Managed Service Provider | Network Operations Center Intern | October 2013 – September 2014
- Produced daily backup reports for client’s backup servers
- Monitored and remediated any backup server errors to verify that servers were successfully backed up consistently
- Managed technical support tickets and ensured clients’ issues were resolved in a timely manner
Regional University | Helpdesk Technician | November 2012 – June 2015
- Provided technical assistance and support to faculty and staff members via phone, email, and in-person
- Tracked and managed support tickets to diagnose and resolve hardware, software, and network issues
- Installed images and deployed new systems implemented with Windows operating system using Microsoft Deployment Toolkit and Clonezilla
- Maintained detailed records of support requests and resolutions, as well as updated knowledge bases and FAQs
EDUCATION
Regional University
Bachelor of Science in Computer Science | June 2016
