SUMMARY
A driven Solutions Architect combining optimized security and business driven design with cost effective solutions. Proven ability to prepare for changes in scalability strategic goals. Experienced in creating a cohesive environment in which sales and engineering teams have seamless communication due to attentive and consistent interaction with both departments. Strong expertise within the Microsoft ecosystem, including a continuously expanding list of certifications showcasing this understanding within the tenant.
SKILLS
- System Architecture Customer Support
- Capability and Scalability Planning Software Design
- Information Security Technical Analysis
- Risk Assessment Client Relations
- Performance Optimization Cybersecurity
- Network Security System Maintenance
- Data Analysis
EXPERIENCE
MSP (2021-Present)
Solutions Architect (2024-2025)
- Solution Design: Develop high-level and detailed technical architectures and solution designs that meet business requirements.
- Technical Leadership: Lead the technical vision and strategy for cross-functional projects, guiding engineering teams throughout implementation.
- Stakeholder Collaboration: Work closely with business analysts, project managers, developers, and clients to ensure alignment between business objectives and technical
- Technology Evaluation: Evaluate and recommend tools, platforms, and technologies to support solution architecture and delivery.
- Documentation: Create architecture diagrams, data flow models, and detailed solution documentation for both technical teams and stakeholders.
- Compliance & Security: Ensure solutions comply with relevant security standards, regulations, and best practices.
- Problem Solving: Troubleshoot architectural issues and design gaps, proposing innovative and scalable alternatives.
- Cloud Architecture: Design and deploy cloud-native solutions (AWS, Azure, GCP) where applicable, ensuring optimal performance and cost-efficiency.
Same MSP Above (2024-2025)
Senior Analyst
- Advanced customer support assisting, manage On-Prem, Azure, Google Suite, and other
- Involved in Cloud Migrations, VPN/Network configurations, and Windows support.
- Specialize in M365/Azure management, Endpoint management, SharePoint, PowerShell, etc.
- Assisted in client onboarding, reviewing IT infrastructure at large and preparing for any
- required projects or efforts needed for incorporation.
Same MSP Above (2021-Present)
IT Analyst
- Developed and implemented IT solutions to streamline business processes.
- Created detailed technical specifications for software applications.
- Provided support to end-users in troubleshooting application issues.
- Resolved complex technical issues by providing innovative solutions.
- Implemented security protocols to protect data from unauthorized access.
- Created automated scripts to monitor system performance on a regular basis.
- Assisted in deploying new systems and services into production environment.
- Ensured compliance with industry standards while developing or deploying new IT solutions.
- Provided training to end-users on how to use newly deployed systems effectively.
Government IT (2020-2021)
Service Desk Analyst
- Collaborated with other teams to ensure successful resolution of customer inquiries.
- Ensured that all systems were running optimally by performing regular health checks on servers and network devices.
- Provided remote assistance to customers when required via phone or remote desktop tools.
- Responded promptly to customer emails regarding any IT related queries.
- Upgraded existing hardware components when necessary, according to company standards.
- Provided telephone support for staff members who require assistance with their computers or network connections.
- Developed detailed reports on system performance metrics for management review.
- Scheduled routine maintenance activities for servers and network equipment in order to maintain optimal performance.
IT Company (2019-2020)
Helpdesk Specialist
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Created user accounts, maintained system documentation, tested and evaluated new
- Assisted in the installation of new hardware and software components.
- Resolved network connectivity issues.
- Performed troubleshooting to diagnose and resolve technical issues.
- Configured security settings or access permissions for groups and individual users.
EDUCATION AND TRAINING
- Bachelor of Science
CERTIFICATIONS
- AZ-305: Azure Solutions Architect Expert
- AZ-700: Azure Network Engineer Associate
- AZ-500: Azure Security Engineer Associate
- AZ-104: Azure Administrator Associate
- MS-700: Teams Administrator Associate
- SC-200: Identity and Access Administrator Associate
