SOLUTIONS ENGINEERING, CLOUD INFRASTRUCTURE, & TECHNICAL LEADERSHIP
Solutions-focused infrastructure engineer with 8+ years of experience designing and delivering cloud, automation, endpoint, and security solutions across enterprise and managed services environments. Proven ability to translate business objectives into scalable technical solutions while leading engineering teams, modernization initiatives, and customer-facing technology strategy.
KEY ACHIEVEMENTS
- Delivered 30+ infrastructure modernization, automation, and security initiatives across internal and client environments, including Azure cloud environments.
- Led enterprise support and platform upgrade initiatives supporting environments across 1,000+ users.
- Owned strategic relationships for 12+ client environments, aligning IT roadmaps, budgets, and technology investments.
- Delivered technical remediation, documentation, and operational controls supporting SOC 2 Type II compliance initiatives.
- Led a team of 6 engineers responsible for service delivery, SLA adherence, utilization, and customer satisfaction.
CORE COMPETENCIES
Solution Design & Architecture
Solution Design, Requirements Discovery, Technical Presentations, Infrastructure Standardization, Platform Evaluation, Technical Roadmapping
Cloud & Infrastructure
Microsoft Azure, Azure IaaS, Azure Virtual Desktop, Hyper-V, Windows Server
Identity & Endpoint Management
Active Directory, Microsoft Entra ID, Microsoft Intune, Autopilot, JAMF Pro, Apple Business Manager, SSO, IAM
Automation & Operations
PowerShell, Power Automate, Rewst, Immy. Bot, PSA Automation, Process Engineering, Workflow Optimization
Security & Compliance
Microsoft Defender, SentinelOne, DNSFilter, Todyl SASE, Blackpoint Cyber, SOC 2 Type II, HIPAA, CIS Controls
PROFESSIONAL EXPERIENCE
Managed Service Provider | Senior Systems Engineer & Team Lead | November 2020 – Present
- Evaluate, design, and implement enterprise technology solutions across cloud, security, endpoint, and infrastructure platforms.
- Led 30+ cloud infrastructure, automation, security, and operational modernization projects.
- Evaluate emerging technologies and vendor platforms to recommend scalable, cost-effective solutions for client environments.
- Lead a team of 6 engineers across service delivery operations, ensuring SLA performance, utilization targets, and customer satisfaction metrics.
- Deliver strategic business reviews with client stakeholders to align infrastructure investments with business objectives.
- Own operational administration and automation strategy for ConnectWise Manage and associated business systems.
- Manage strategic relationships across 12+ client environments, including budgeting, roadmap planning, and technology standardization.
- Partner with operations leadership to implement ITIL-based process improvements and service maturity initiatives.
- Delivered technical analysis, remediation planning, and documentation supporting SOC 2 Type II compliance initiatives.
Managed Service Provider (Same MSP as below, Dedicated to Enterprise Client) | Service Desk Lead / Infrastructure Support Engineer | July 2018 – November 2020
- Managed service desk technicians supporting enterprise users across technology company campuses in California and Toronto.
- Served as primary escalation point across endpoint, infrastructure, and internal IT operations teams.
- Partnered with engineering and business stakeholders to deliver technical projects and operational improvements.
- Improved service metrics through QA initiatives, team coaching, and backlog management.
- Led Linux operating system upgrade initiative impacting 1,000+ enterprise users.
- Maintained top team performance in ticket resolution and operational efficiency metrics.
Managed Service Provider | Infrastructure Deployment Lead | July 2017 – July 2018
- Led teams of up to 50 technicians during datacenter and office infrastructure deployment projects.
- Coordinated relocation, cabling, installation, and migration of 5,000+ server and infrastructure assets.
- Supported mission-critical deployment projects for enterprise technology environments.
CERTIFICATIONS
- Microsoft Certified: AZ-104 Azure Administrator
- Microsoft Certified: AZ-140 Azure Virtual Desktop Specialty
- ITIL Foundation
EDUCATION
Private Technical Institute
Associate of Science, Computer Information Technology
