EXPERIENCE
Managed Service Provider | Senior Systems Engineer | March 2018 – June 2026
- Senior Project Engineer and Level 3 Escalations.
- Professional Services.
- Project deployments and migrations (ie. Azure, AWS, SANs, Switches, Routers, Firewalls, VoIP, Active Directory, Datacenter, Exchange, Hybrid, SharePoint, Hyper-V, VMware, Meraki (MX, MS, MR), SonicWall (TZ, NSA)).
- Design and Peer Review Statements of Work providing solutions and feedback in the architecture and design of on-prem, datacenter, and cloud solutions.
- Perform network and systems analysis.
- Provide IT support across post-deployments and migrations.
- Perform Root Cause Analysis.
- Perform Security testing and consulting.
- Provide mentoring and training to Service Desk Technicians and Project Engineers.
Managed Service Provider (Promotion, same MSP as below) | Systems Engineer, Team Lead | May 2017 – March 2018
- Lead a multi-site service team supporting small and medium-sized enterprise data network environments.
- Allocate technical resources to ensure a most cost-effective and efficient solution.
- Work closely with Service Manager to develop, implement, and maintain service team policies and procedures.
- Provide escalation support for Service Desk Support Technicians and Engineers.
- Work closely with Service Manager, Account Managers, and Business Development to plan, design, engineer, and implement infrastructure configurations.
- Collaborate with peers to proactively identify potential issues and areas of improvement in existing network environments.
- Build out, delegate work, and oversee infrastructure update and new business onboarding projects.
Managed Service Provider | Systems Engineer | May 2014 – March 2018
- Provide IT support to small and medium-sized enterprise data network environments.
- Responsible for the configuration, deployment, and support of physical host servers and guest servers (ie. email servers, domain controllers, RDS, file and application servers).
- Implement, configure, and support Windows Core Services.
- Migrate physical servers to new virtualized environments.
- Perform Microsoft Exchange migrations (ie. 2007 to 2016).
- Domain administration utilizing Active Directory Domain Services.
- Setup, maintain, and configuration of layer 3 and layer 4 devices (ie. routers, firewalls).
- Oversee installation of Layer 2 devices (ie. switches, access points).
- Deploy, manage, and maintain backup and disaster recovery solution.
- Perform patch management and other proactive maintenance using our RMM tool.
- Liaise with technology vendors to resolve technical issues with infrastructure and line-of-business applications.
- Level 3 Escalation point for Service Desk Support Technicians and Engineers.
- Provide mentorship and training to Service Desk Support Technicians and Engineers.
- Document notes, resolution, and build out projects using our PSA tool.
- Participate in an on-call support rotation for providing after-hours support.
Private University | IT Specialist | Jan. 2009 – May 2014
- Domain account administration utilizing Active Directory for the law school domain.
- Responsible for the deployment, configuration, and ongoing support of desktop and laptop computers, software, mobile devices, and peripheral equipment.
- Build and maintain desktop images for different platforms and hardware configurations used in office, lab, and clinic environments.
- Work closely with law professors to maintain a high level of IT support.
- Set priorities to accommodate competing projects and allocate resources appropriately.
- Supervise hourly Student Assistants.
- Provide technical assistance to users of exam taking, computer lock down, software.
- Provide first to second level IT support to students, staff, and faculty by phone, email, and in person.
IT Consulting Firm | Network Systems Consultant | July 2008 – Jan. 2009
- Clients: Financial Institution, Retail Company, Government Agency, Retail Corporation
Business Services Firm | Network Systems Administrator | Jan. 2007 – May 2008
Digital Services Firm | Graphic Designer / Web Developer / Web Server Support | June 2003 – Jan 2007
IT Consulting Services | Consultant | Aug. 2001 – June 2003
- Consultant Firms: Business Services Firm, IT Consulting Firm, Staffing Firm, Telecommunications Company
CERTIFICATIONS AND AWARDS
- Employee of the Quarter – 2020 (1st and 2nd)
- Employee of the Quarter – 2019 (3rd and 4th)
- Employee of the Quarter – 2018 (2nd and 4th)
- Employee of the Year – 2017
- Engineer of The Year – 2016
- Digium Switchvox Support Engineer (dSSE) – June 2015
- Digium Certified Switchvox Engineer (dCSE) – June 2015
- ConnectWise – Systems Engineer – May 2014
- Windows Network Administration – Dec. 2002
- Computer Support Specialist – Aug. 2001
