Professional Summary
Dedicated IT Professional with over 7 years of experience in troubleshooting and supporting company assets and environments. Proficient in implementing technical and critical support skills to support end users. Excellent in communication and leadership, adept at working with network and server administration. Eager to leverage my experience and expertise and contribute to a dynamic team where I can apply my technical and personal skills in an IT role.
Employment History
Managed Service Provider | IT Helpdesk Technician | OCT 2018 – PRESENT
- Provided full remote desktop support for 57 different companies with employees ranging from 5 to 5000+
- Over 5+ years working with large scale MDM rollouts through Jamf, Miradore, Intune
- Routinely performed upgrades, backups, and patching for dedicated servers like Active Directory, SQL, Microsoft Exchange, VMWare
- Over 5+ years of daily experience with remote tools like ConnectWise, NinjaOne RMM
- Hands on experience with Meraki and Ubiquiti firewall and network environments
- Oversaw and managed large scale email migrations from on-premise to cloud-based systems like Entra/Azure, G Suite
- Extensive experience in managing macOS environments, including system and user configuration, support, and maintenance through Apple Remote Desktop, Terminal, Apple Business Manager
- Installed and troubleshot switches and access points for clients
- Provided individual dedicated in-house IT by request for managed clients, ensuring 99% uptime and efficiency for workstations and network equipment
- Led the successful transition of 1200+ employees to remote work by implementing VMWare Horizon and Citrix Workspace for secure virtual desktop infrastructure
- Created and built documentation and methods of procedure for client-specific issues using knowledge base documenting like Zoho, Hudu, Freshdesk
- Organized end-user training sessions on new technology and updates, ensuring documentation for future improved support
Educational Athletic Organization | Regional Athletic Director | JUL 2017 – JUL 2018
- Oversaw the planning and logistics of hosting athletic tournaments and events for charter schools under the TSCAAL North Texas region
- Coordinated with security and food vendors to ensure both safety and efficiency for all students, athletes and guests alike at events
- Scouted and evaluated locations for events, ensuring that both the space and available resources are sufficient for hosting events for up to 400+ students at a time
Education
High School Diploma, Public High School
MAY 2013
Courses
Network+, CompTIA (In Progress)
