Career Objective:
Results-driven IT professional with a passion for optimizing business productivity through Microsoft 365 solutions. Offering a proven track record of effectively configuring, managing, and troubleshooting cloud-based collaboration and communication tools. Seeking a Microsoft 365 Administrator role to leverage my expertise in streamlining operations, enhancing security, and ensuring seamless integration of Microsoft 365 services for organizational growth.
Technical Knowledge, Skills, and Abilities
- Windows Operating System
- Install, configure, manage, and administer:
- Windows Server 2016 and 2019 operating system.
- Windows Server 2012 R2 and Windows 2012 operating systems.
- Windows Active Directory, DHCP and DNS infrastructure services.
- Implement Remote Desktop service and file storage quota.
- Troubleshoot and resolve Windows Desktop and Server operating systems.
- Cloud Computing and Virtualization
- Install, configure, manage, and administer VMWare, V-Sphere, Virtual Box, Hyper-V virtual machines. Some experience with AWS services.
- Printix Cloud Print Solution.
- Microsoft Intune.
- Azure Active Directory (cloud and hybrid), SharePoint online, Microsoft Teams, OneDrive, Exchange online.
- Other Skills ,
- Cisco IOS
- PowerShell
- Microsoft 365 Administration
- Microsoft Office applications
- Group policy
- Active Directory and Azure Active Directory
- Microsoft compliance and security administration
- Datto RMM
- AutoTask ticketing system
- Zendesk Ticketing system
- TreeSize file management
- Citrix management
- WatchGuard Firewall
- Email migrations to 365
- Citrix Administration
- CrowdStrike, SentinelOne, Microsoft Defender and Webroot next generation anti-virus management
- Vulnerability assessment
- Network Analysis utilizing Wireshark
- Server administration and Helpdesk management
- Communication and relationship management
- Excellent customer service skills
- Duo MFA administration
Employment
MSP (2019-Present)
System administrator
- Provided remote support for CPA firms, travel firms, and engineering companies on Cetrom’s cloud infrastructure (vSphere, Windows Server, Citrix).
- Managed on-premises hardware and infrastructure (printers, desktops, laptops, firewalls, routers, switches, NAS, access points).
- Delivered services: server patching, office apps, email, account management, licensing, Adobe Acrobat Pro, Citrix support, group policy, 2FA setup, resource monitoring.
- Monitored and ensured security of servers and workstations, responding to alerts, and maintaining confidentiality, integrity, and availability of data.
- Followed strict SOC guidelines for high availability, implementing change management processes for major changes.
- Participated in projects including email migrations, automation, exchange decommissioning, and client onboarding.
- Create security policies to ensure compliance from regulators such as FTC. Polices include conditional access, data loss prevention, auditing, and two factor authentication.
- Implemented and managed Microsoft Intune for efficient endpoint management, ensuring seamless integration and secure mobile device management within the corporate environment.
- Executed Microsoft 365 administration, overseeing user provisioning, license management, and security configurations to enhance collaboration and productivity across the organization.
Software Company (2018-2019)
System Administrator
- Provided comprehensive desktop, laptop, and mobile device support, both in-person and remotely, to end users in the district offices of various states, while working onsite at the U.S. House of Representatives.
- Effectively managed and updated the ticketing system, ensuring accurate and timely documentation of client requests and consistently following up with clients to ensure their satisfaction.
- Prioritized and expedited technical support for Congresspersons, guaranteeing prompt resolution of their technology-related needs.
- Demonstrated strong troubleshooting skills, independently resolving end user issues while minimizing the need for supervision.
- Advised clients on their technology requirements and obtained price quotes from authorized vendors, facilitating informed decision-making and cost-effective purchasing.
- Proficiently imaged new or existing computers using legacy or network images, while also utilizing Mobile Device Management (MDM) software to set up and configure mobile devices.
- Provided comprehensive application support for platforms including Microsoft Windows, Mac OS, Microsoft Office 365, web browsers, Adobe software, and more.
- Ensured compliance with House regulations by verifying software approval and installing security patches for applications and operating systems.
- Managed user accounts and group assignments, as well as provided mailbox rights to accounts as needed.
- Maintained accurate documentation of IT hardware inventory within the office.
- Configured static IP addressing as required, ensuring stable and reliable network connectivity.
Geek Squad (2016-2018)
Consultation Agent
- Perform over-the-counter computer-related configurations and repairs.
- Create service tickets for advanced technology for in-house or out services.
- Responsible for back-room test and diagnose a variety of computer hardware.
- Configure new laptops and desktops with the latest operating systems; install patches, security, and productivity software.
BestBuy (2015-2016)
Mobile Service
- Provide digital and mobile technology service to walk-in customers.
- Provide customer care and resolve mobile hardware and software technical problems for iOS and Android.
Education
- Computer Networks and Cybersecurity B.S. With High Honors
- Information Technology A.A.S. With High Honors
Specialty Skills Certification
- PGCC Network Administrator certificate
- CompTIA A+,
- Verification Code- BKR8J6TPPLFQ1JGM
- CompTIA Network+,
- Verification Code- QGMTT37PHK4112K0
- CompTIA Security+
- Verification Code- C61VK0M3TD4EQ73P
- CompTIA CSIS
- CompTIA CIOS
- Microsoft Teams Administrator Certified
- Certification Number- 3D9E0A-84B2FF
- Microsoft 365 Certified: Enterprise Administrator Expert
- Certification Number- DF895E-59P98C
