Core Competencies
- Vibrant Communicator capable of conveying and engaging others in corporate values, ethics, and a central mission.
- System-Based Thinker that efficiently compiles and organizes data to optimize workflow and reporting needs.
- Diligent Project Manager adept at establishing timelines and leveraging resources for multidimensional tasks.
- Customer Service Champion capable of building rapport and consistently creating a positive customer experience.
- Cross Selling and Upselling Voice of the Customer Staff Development & Training
- Facilities Maintenance Documentation & Reporting Largescale Strategic Planning
- Budget Forecasts & Allocation Best Practice Methodology Microsoft Office Suite
- Human Resource Solutions Continuous Process Improvement Coordinating Resources
Professional Experience
MSP (2020-Present)
Account Manager
- Managed 60+ accounts totaling over $6M in annual recurring revenue.
- Consulted managed service provider clients on ways they can better leverage technology within their business. Cross-sell and upsell new product and service offerings to address client’s needs.
- Instituted and administered a Customer Experience Department. This department is made of champions chosen by me who deliberate on initiatives for both external and internal customers including a voice of the customer program and an employee of the month program.
- Obtained a vast understanding of product knowledge and worked with the solution architects leading to effectively scoping and selling hundreds of projects for our internal Project Department as well as for our Cyber Security
- Evaluated clients’ technology use through SWOT analysis and recommended appropriate solutions to bridge the gap through quarterly business reviews.
- Revamped policies and procedures to enhance the company’s standardization.
- Identified and closed opportunities to successfully achieve quarterly sales goals on a consistent basis.
- Held in-person/remote meetings with clients to discuss strategy, budgets, and roadmaps to drive their IT forward.
- Managed and executed agreement renewals, knowing if they have the right mix of services and assessing if there are opportunities to add services.
- Assisted with on-boarding new clients while collaborating with the new business development team.
- Identified clients who are at risk, developed and executed retention strategies.
Fitness Club (2016-2020)
Multi-Club Owner/Operator
- Increased total membership count from 700 to 2400 over a 3.5-year period for my primary club, resulting in an increase of total monthly revenue from $13,000 to $55,000 and extensive profit margin growth.
- Retained full accountability for the success of the fitness facilities and their daily operations, including fitness programming, equipment maintenance, and ensuring compliance with health and safety regulations.
- Responsible for hiring, firing, training and coaching staff in all departments including contractors, childcare, front desk staff, management, personal trainers, and group fitness instructors for two health clubs totaling 60 employees.
- Expanded operations to include group fitness, interval training, and senior programming including Silver Sneakers as well as Silver and Fit, dramatically enhancing profitability.
- Created spreadsheets to track revenues, memberships, training clients, and closing percentages for each club; created and presented budgets and projections for monthly partner meetings; set and achieved daily, monthly, and annual goals.
- Assisted with all club marketing including social media marketing, search engine optimization, google ad words, lead box programs, direct mail pieces, and our corporate wellness program.
Medical Supplies (2014-2015)
Business Analyst/ Purchasing
- Spearheaded a variety of special projects including inter-department communication improvements by acting as a liaison between quality control, operations, sourcing, and customer support.
- Implemented innovative office training and webinars on performance and communication under pressure, leading to a more pleasant atmosphere and the reduction of wasted labor hours.
- Served as an international buyer and price negotiator of medical supplies for multiple distribution centers as well as direct-ship customers; worked with lead-times ranging from 3 days to 10 months long.
- Utilized the Sage ERP X3 system to propose purchase orders as well as engage in inventory forecasting and planning techniques such as trend and market analysis, seasonal trends, historical data, and customer forecasts.
- Gathered information on inspections and quality approvals for purchase order strategy through Microsoft Share Point.
Graphics Company (2012-2014)
Specialist, Material Management & Purchasing
- Reduced un-demanded paper and film by a total of 3,000 tons after utilizing existing Business Planning and Control System with Excel components to create an MRP to determine raw material demand.
- Created/sourced purchase orders through SAP/SRM and MS Dynamics for the division’s $224M spend for film and paper.
- Assisted in a reduction of $1.6M in raw material inventory in 2013 while increasing on time percentage from 77% to 84%.
- Implemented a supplier scorecard for international suppliers resulting in a price decrease from 60% of our woven poly-propylene suppliers and improving overall quality.
- Functioned in the role of international buyer and primary contact for all international woven poly-propylene suppliers.
- Acted as business lead representing centralized procurement for Microsoft Dynamics implementation, with duties including system training for buyers, item creation and analysis for raw material rationalization to reduce plant wide obsolescence.
- Accumulated experience executing contracts and supporting internal commodity managers with division reports, vendor performance tracking, and plant specifications such as grades specification, consignment management, logistics planning, A/R coordination and A/P workflow resolutions.
Demand Planner II February 2011 to June 2012
- Generated quarterly and 6-month buying forecasts resulting in Sales and Operation planning, creating support for manufacturing plant schedules, and contributing to an increase from 54% to 77% on-time customer deliveries.
- Demonstrated mastery of the Replenishment Run Strategy (RRS) with a broad understanding of all requisite components, such as ABC classification, EOQ, seasonality, etc.
- Created, implemented, and maintained new run strategies at production plants; evaluated performance metrics for this RRS including on time delivery and the reduction of aged finish goods.
- Created and implemented master production schedules on the plant-level in addition to making schedules electronic for the first time so that the information could be utilized companywide, leading to increased efficiency, logical inter-plant transferring, and the sharing of raw materials.
Sales and Operations Support Coordinator May 2011 to June 2012
- Created a single point of contact for customers by implementing a centralized customer service within the Flexible Division, persevering despite prior failed implementation attempts.
- Built and maintained strong vendor relationships as well as internal relationships throughout the division and set new standards for responsiveness which led to my being chosen for the leadership award in 2011.
Education
- (B.A.) Bachelor of Arts and Sciences
