Network Engineer/IT Consultant
- An executive-level IT leader with 2o+ years of experience leading IT infrastructure, network engineering, and managed services for small to medium-sized businesses across diverse industries.
- Proven history success in designing, deploying, and managing complex network systems, including cloud solutions, virtual environments, and cybersecurity frameworks.
- Serves as visionary for client acquisition, relationship management, and delivering tailored IT solutions in a fast- paced environment.
- Skilled in leveraging automation tools and backup systems to enhance operational efficiency and minimize downtime.
- Committed to transition into a Senior Network Engineer role to contribute technical expertise and leadership to a dynamic team.
CORE QUALIFICATIONS
- Network Infrastructure Design & Management (LAN, WLAN, WAN) Cloud Services: Microsoft Azure, Office 365
- Virtual Environments: VMware Infrastructure Management IT Automation Tools: Kaseya, LabTech/ConnectWise
- Firewall Management: Sophos, SonicWall, Cisco, Fortinet Windows Server & Desktop Management
- Backup & Disaster Recovery: Veeam, Acronis, MSP360, Datto Technical Documentation & Policy Development
- System Security & Compliance: Intrusion Detection, Firewalls, Data Recovery Critical Thinking
- Client Relationship Management & Sales Team Leadership & Collaboration
PROFESSIONAL EXPERIENCE
MSP (2004-Present)
CEO and Senior IT Consultant
- Designed, implemented, and maintained network infrastructures (LAN, WLAN, WAN) for small to medium-sized businesses across diverse sectors.
- Managed VMware virtual environments, ensuring optimal performance and resource allocation.
- Oversaw cybersecurity protocols, including firewall configurations, intrusion detection systems, and data backup/recovery strategies.
- Deployed and managed cloud solutions via Microsoft Azure and Office 365 for enhanced scalability and productivity.
- Utilized IT automation tools (Kaseya, LabTech/ConnectWise) to streamline system monitoring, patch management, and troubleshooting.
- Led client acquisition efforts, fostering long-term relationships and managing service-level agreements (SLAs).
- Implemented disaster recovery solutions using tools such as Veeam, Acronis, MSP360, and Datto.
- Authored and maintained comprehensive technical documentation, IT policies, and procedural manuals.
- Provided tier-3 support, troubleshooting escalated technical issues efficiently and effectively.
Noted Accomplishments:
- Successfully managed IT operations for hundreds of clients across varying industries, ensuring consistent service quality and client satisfaction.
- Improved system uptime by through proactive maintenance and automated monitoring solutions.
- Reduced operational costs by implementing cloud-based solutions and efficient IT infrastructure designs.
EDUCATION & CREDENTIALS
- Bachelor of Arts in Sociology
TECHNICAL PROFICIENCIES
- Network Infrastructure Tools: Cisco Routers & Switches, SonicWall, Sophos, Fortinet Firewalls, WAN Accelerators
- Virtualization Platforms: VMware vSphere, Hyper-V Cloud Technologies: Microsoft Azure, Office 365 Administration
- IT Automation Software: Kaseya VSA, LabTech/ConnectWise Automate Backup & Disaster Recovery Solutions: Veeam Backup & Replication, Acronis Cyber Protect, MSP360, Datto
- Operating Systems: Windows Server (2012, 2016, 2019), Windows Desktop (10, 11) Monitoring Tools: Network Performance Monitoring (e.g., PRTG, SolarWinds)
- Security Systems: Intrusion Detection/Prevention Systems, Endpoint Security Tools Ticketing & Service Desk Systems: ConnectWise Manage, Kaseya BMS
- Documentation Tools: Confluence, IT Glue, Standard Operating Procedure (SOP) Development
ADDITIONAL STRENGTHS
- Client Relationship Management: Skilled in building long-term client relationships and managing service-level agreements (SLAs)
- Strategic Planning: Experienced in aligning IT strategies with business objectives for maximum efficiency
- Problem-Solving: Adept at troubleshooting complex technical issues and minimizing system downtime
- Communication: Strong verbal and written communication skills, ensuring effective collaboration with clients and technical teams
- Team Leadership: Proven ability to mentor and guide team members to achieve project goals
- Adaptability: Capable of working across diverse industries with rapidly changing technological requirements
