Summary
Resourceful and detail-oriented IT professional with proven experience in network analysis, system troubleshooting, and data-driven solutions. Skilled in managing, configuring, and troubleshooting network environments and IT infrastructure, ensuring compliance with federal audit standards. Strong communicator and team player with hands-on expertise in virtualization, data visualization, and hardware management.
Technical Skills
- Networking & Virtualization: Juniper (SRX routers, EX switches), Cisco CLI, VMware ESXi, Microsoft Hyper-V
- Systems Administration: Windows Server, Active Directory, Linux System Administration
- Backup & Security: Veeam, Salesforce, Security+ (in progress)
- Data & Analytics: Tableau Desktop/Prep, PowerBI, SQL (Sequel Server)
- Programming & Scripting: Python 3.8
- ERP Systems: SAP-ERP, ECC 6.0, BW 7.4
- Software: Microsoft Office Suite (Excel, Word, Visio)
Professional Experience
MSP (2021-2025)
Tier 1 Network Analyst
- Monitor over 20,000 endpoints for financial institutions across the U.S., utilizing Kaseya VSA and Salesforce ticketing systems.
- Collaborate with clients to resolve issues in networking, virtualization, security, and workstation management in compliance with federal audits.
- Participate in project-based and on-site client engagements, supporting IT infrastructure upgrades and modernization efforts.
Key Responsibilities:
- Networking: Manage, configure, update, and troubleshoot Juniper SRX routers and
- EX switches (JNCIA certified) and Cisco routers/switches; assist with network connectivity for various IoT devices.
- Virtualization & Servers: Configure, update, and troubleshoot Dell and HP host
- servers (VMware ESXi, Microsoft Hyper-V); manage Windows Server operations on both VMs and physical servers, including Active Directory, Group Policy, and Microsoft SQL.
- Workstations: Troubleshoot and support a range of workstation models, enhancing
- operational efficiency and user productivity.
Education
- Bachelor of Business Administration, Management Information Systems
Certifications
- JNCIA-Junos, TestOut PC Pro, Networking Pro, Currently Studying for: Security+ SY0-701
