PROFESSIONAL SUMMARY
Strategic and hands-on IT leader with 5+ years architecting, securing, and scaling enterprise and multi-client environments. Proven track record in cloud transformation, infrastructure optimization, and security-first design – consistently improving uptime, reducing costs, and driving operational efficiency across MSP and enterprise settings.
CORE EXPERTISE
- IT Infrastructure Architecture
- Cloud Platforms (Azure, AWS)
- Virtualization (VMware/ESXi/Hyper-V)
- Network Engineering (Cisco/Meraki/Unifi)
- Cybersecurity & Risk Mitigation
- Active Directory & Identity Mgmt.
- Disaster Recovery & Business Continuity
- IT Operations & MSP Service Delivery
- Process Automation & AI Integration
PROFESSIONAL EXPERIENCE
MSP (2022-Present)
Director of IT / Systems Administrator
- Architected and deployed custom IT infrastructures for 8+ clients across diverse industries, improving scalability and operational efficiency
- Reduced infrastructure costs by ~10% through strategic virtualization and resource optimization
- Increased system reliability by 30% via proactive upgrades, security assessments, and automation
- Designed and executed cloud migration strategies across Azure and AWS, improving disaster recovery readiness
- Implemented AI-driven analytics solutions to enhance client decision-making and reporting capabilities
- Manage Active Directory environments, GPOs, and full identity lifecycle (onboarding/offboarding)
- Lead network administration across Cisco, Meraki, and Unifi ecosystems for multi-tenant environments
- Developed and maintained disaster recovery and business continuity plans
- Mentor junior engineers and drive team capability development
IT Company (2021-2022)
Systems Administrator Jul 2021 – Oct 2022
- Maintained 99.9% uptime through optimized network and system configurations
- Led end-to-end deployment of firewalls, switches, access points, and endpoints for 8+ clients
- Improved system reliability by 30% through proactive infrastructure and workflow improvements
- Administered Windows Server environments (deployments, updates, maintenance)
- Mentored junior IT staff, elevating team proficiency in modern technologies
Larger MSP (2021-2021)
IT Support Specialist
- Delivered Tier 1-2 support across 1,500+ distributed hotel sites
- Managed up to 110 tickets/day with a 95% resolution rate
- Reduced resolution times through improved troubleshooting methodologies
Recycling Company (2019-2021)
IT Technician
- Installed and maintained PoE, CCTV, access control systems, and network infrastructure
- Managed IT operations and support across 7 regional sites
- Conducted site surveys, network mapping, and structured cabling
EDUCATION
- Associate of Applied Science – Network Administration & Cyber Security
