Professional Summary
An accomplished Microsoft 365 Engineer with extensive experience in providing robust technical support and managing complex virtual infrastructures. As a senior-level engineer, excelled in streamlining operations during multiple major tenant to tenant, sharepoint and mailbox migrations, leading to significant productivity enhancements for thousands of users. Highly skilled in leveraging expertise in Azure and Microsoft solutions to implement seamless communication and automation solutions, in dynamic, large-scale environments.
Skills
- Technical and Soft Skills: Analytical Thinker, Microsoft 365 Administration, Azure Administration, Sharepoint Administration, Strong Organization Skills, Strong Time Management, WIndows Server Management, EntraID Administration, Email Analysis & Troubleshooting, Critical Thinking, Detail Oriented, Azure Resource Manager, Powershell Scripting, M365 & Azure CLI, M365 Migrations, Tenant to Tenant Migrations, Mailbox Migrations, Sharepoint Migrations, OneDrive Administration, User Administration & Troubleshooting, ITIL Framework, Government Cloud, Azure App deployments, Entra Connect Deployment, Active Directory, GPOs, Microsoft Purview
Certifications & Courses
- CompTIA Security+: Expires March 2028 Microsoft Certified: Azure Virtual Desktop Specialty
- Power Platform Fundamentals Microsoft Azure Administrator
- AWS Cloud Practitioner CompTIA Network+: Expires March 2028
- Microsoft Azure Fundamentals Microsoft 365 Identity and Services
- Microsoft 365 Certified: Messaging Associate Microsoft 365 Certified: Fundamentals
- CompTIA A+: Expires March 2028 ITIL Foundation V3
- Connectwise Manage, Dispatcher & Engineer/Technician
Professional Experience
Well Known MSP (2024-Present)
System Administrator/Service Desk Technician
- Delivered robust technical support in a large-scale environment, supporting over 12,000 users remotely across multiple customer locations, which improved user satisfaction and system uptime
- Managed VMware infrastructure, including virtual server deployment, troubleshooting, and console updates, ensuring seamless operations and reducing downtime
- Provided technical assistance across diverse networking devices for clients at various sites, enhancing connectivity and system reliability, which led to improved client satisfaction
- Diagnosed and resolved desktop and server incidents, meticulously logging support cases within Connectwise to maintain a clear service record, which improved incident response times
- Configured and deployed print servers with Group Policy, optimizing printing processes for secure, reliable, and efficient operations, which reduced printing errors and increased productivity
- Utilized PowerShell for license assignment in Microsoft 365, automated distribution list creation, and troubleshot Intune issues, which contributed to a streamlined user experience
- Administered user accounts within Google Cloud Platform and Duo, managed identity and access controls to uphold system securityand enhance user productivity
MSP (2023-2024)
Microsoft 365 Engineer
- Led the migration of various platforms (RackSpace, GSuite, GoDaddy, Lotus Notes, Exchange On-Premise) to Microsoft 365, achieving an 80% increase in user productivity
- Provided expert technical guidance to government agencies, streamlining their workloads and facilitating a smooth transition to industry-specific cloud solutions.
- Executed EntraID Connect upgrades and migrations for large-scale organizations (approximately 3000 users), ensuring seamless identity management
- Provided valuable technical support and consultation to both internal team members and external clients, enhancing overall operational
- Spearheaded configuration and migration from Project Professional to Project Online for 50 end users, improving project management efficiency and collaboration
- Spearheaded the configuration and migration of nearly 5000 mailboxes to Office 365 to streamline a clients technology stack and
Another MSP (2017-2023)
MSP System Administrator Lvl III
- Implemented Azure Site-to-Site VPN for a large organization (approximately 4500 users), enabling seamless communication between
- Azure and Exchange On-Premise environments
- Led the upgrade of a Microsoft Exchange environment from 2013 to 2019 for a significant customer base (approximately 4000 users), resulting in a 70% reduction in security risks
- Improved overall security and compliance by 40% through effective management of domains and SSL certificates for multiple customers (approximately 60) using GoDaddy and cPanel.
- Developed and implemented numerous PowerShell scripts to automate tasks in Active Directory, Exchange On-Premise, Microsoft
- 365, and Azure, saving valuable time (approximately 20 hours per week) and reducing manual effort.
- Provided ongoing monitoring and maintenance for Microsoft 365, Exchange On-Premise, and Azure environments for multiple clients,
- contributing to a 30% increase in their business efficiency.
System Administrator (2020-2022)
- Proposed and implemented a strategy to deploy enterprise applications to the Azure MyApps portal, resulting in a 60% increase in user
- Successfully established a Domain Trust Configuration with SuccessFactors through Microsoft ADFS for a large organization (approximately 4500 users), enhancing security efficiency by 40%.
- Initiated and coordinated a significant migration from network shares to SharePoint/OneDrive for a customer base of 4000 users, leading to a 60% improvement in user experience and productivity.
- Deployed Microsoft Intune for a large organization (approximately 4000 users), enhancing device management and security compliance
IT Service Desk Analyst II Jan 2020 – Nov 2020
- Managed and completed the migration of a SharePoint site from an on-premises environment to Microsoft 365 Cloud, ensuring a smooth transition and improved collaboration
- Utilized NetBack/Veritas Backup Exec to provide robust data protection and recovery solutions for a large customer base of approximately 5000 users, ensuring data integrity and availability
- Implemented Self-Service Password Reset through Windows Modern Desktop, enhancing user convenience and security.
- Developed and implemented PowerBI reports for large-scale data analysis, improving overall visibility by 60% and aiding in strategic decision-making
IT Service Desk Analyst I Nov 2017 – Jan 2020
- Provided comprehensive technical support to a large-scale environment with over 3000 users, both remotely and through on-site visits to nearby customer locations.
- Provided basic PBX support such as: editing user extension, creating new extension & softphone, creating dial out codes and hardware phone set-up through Xorcom, Sangoma and FreePBX consoles.
- Provided Basic VMware support such as: Deploying a new Virtual server, Virtual Server troubleshooting and updating the VMware
- Provided technical assistance with routers, switches, and firewalls across multiple customer sites, improving network reliability and performance
- Resolved desktop and server incidents and logged support tickets, leading to faster issue resolution and improved service efficiency
- Provided essential technical support for an Exchange On-Premise environment serving over 3000 users, successfully managing tasks such as adding linked mailboxes, creating distribution groups, and enabling Skype for Business integration.
- Successfully managed and supervised the standardization of over 1500 Active Directory user objects, completing the project within the specified timeline.
- Configured and managed the deployment of a print server, utilizing Group Policy to ensure efficient and secure printing operations.
- Leveraged PowerShell to efficiently migrate and assign licenses to over 3000 user mailboxes in Microsoft 365, streamlining the process.
- Facilitated the creation and management of users within financial applications such as; QuickBooks and Depend.
Education
- Bachelor of Science, DL Technology
