PROFESSIONAL SUMMARY
Results-driven Systems Administrator with 10+ years of experience designing, implementing, and managing enterprise IT infrastructure solutions. Proven expertise in network architecture, virtualization, cloud services, and cybersecurity across diverse business environments. Track record of delivering scalable solutions that enhance operational efficiency, strengthen security posture, and reduce costs. Skilled in translating complex business requirements into technical solutions while maintaining exceptional client satisfaction. Strong background in both strategic planning and hands-on technical implementation, from endpoint management to enterprise-level network deployments.
CORE COMPETENCIES
- Infrastructure Architecture Network Design & Implementation Cloud Solutions (AWS/Azure)
- Virtualization (VMWare/Hyper-V) Security & Risk Mitigation System Optimization
- Active Directory Administration Help Desk & Technical Support Project Management
- Disaster Recovery Planning Vendor Management Client Relations
PROFESSIONAL EXPERIENCE
MSP (2022-2026)
Systems Administrator
- Architect and deliver customized IT infrastructure solutions for small-to-mid-sized businesses, providing comprehensive on-site and remote consulting services. Design and implement scalable networks, manage virtualized environments, and optimize system performance to meet evolving business demands while maintaining exceptional service standards.
- Streamlined endpoint deployment processes by implementing FOG server-based imaging solution, reducing setup time by 60% across all client environments
- Managed multi-hypervisor environments (Hyper-V, VMWare vSphere/ESXi) and deployed Docker containerized microservices across multiple environments for various business applications and infrastructure needs
- Architected and deployed complex network infrastructures utilizing Cisco/Meraki, pfSense/Netgate, and Ubiquiti solutions, including multi-VLAN configurations and site-to-site VPN tunnels across multiple protocols
- Administered enterprise identity and access management systems including Active Directory, Azure AD, and Google Workspace, ensuring secure and efficient user provisioning
- Managed mobile device fleets of 30-200+ devices per client using Meraki MDM with Apple DEP integration, automating deployment and configuration processes
- Collaborated directly with C-level executives and business owners to analyze requirements and deliver tailored solutions aligned with strategic business objectives
Mortgage Company (2019-2022)
IT Service Desk Technician II
- Provided comprehensive tier 1 & 2 technical support for enterprise environment, managing help desk operations, endpoint lifecycle management, and virtual desktop infrastructure.
- Prioritized incident resolution based on business impact while maintaining high customer satisfaction standards.
- Maintained 4.9/5 customer satisfaction rating while resolving thousands of support tickets and managing complex technical requests
- Led critical infrastructure project managing domain migration for four newly acquired companies, ensuring seamless integration with minimal business disruption
- Orchestrated rapid enterprise-wide work-from-home transition within two weeks of COVID-19 lockdowns, enabling business continuity for entire organization
- Administered Amazon Workspaces virtual desktop environment, optimizing performance and user experience for remote workforce
- Managed complete endpoint lifecycle including imaging, deployment, maintenance, and decommissioning of corporate laptop
Engineering Company (2017-2018)
IT Support Analyst
- Delivered enterprise-level technical support to 75,000+ global users, managing software deployment via SCCM, license allocation, and access provisioning while ensuring compliance with organizational policies and escalation procedures.
- Provided multi-channel support (phone, chat, ticketing) to 75,000+ employees, maintaining high resolution rates and customer satisfaction
- Reduced daily ticket volume by 20% through development and implementation of comprehensive self-service Knowledge Base articles
- Managed software deployment and licensing through SCCM, ensuring compliance and efficient resource allocation
- Performed advanced network troubleshooting and properly escalated complex incidents following strict organizational guidelines
Geek Squad (2016-2017)
Consultation Agent
- Delivered technical consultation and support for consumer electronics, performing diagnostics, troubleshooting, and customer education while managing product testing and inventory processes.
- Diagnosed hardware failures and provided tailored solution recommendations to optimize client technology investments
- Conducted comprehensive testing and quality assurance for returned electronics, maximizing product recovery and resale value
Life Alert Emergency Response (2013-2016)
IT Specialist
- Managed IT infrastructure for headquarters and five remote offices, supporting 200+ users across multiple platforms. Administered Cisco telephony systems, network equipment, and coordinated major expansion projects.
- Led dispatch center expansion project, successfully deploying 70+ workstations and 140 Cisco VoIP phones including infrastructure cabling (2000+ feet Cat6) across multiple building floors
- Configured and maintained Cisco switching and routing infrastructure ensuring reliable connectivity across main office, five remote sales offices, and dispatch center
- Administered user provisioning and Cisco TAPI profiles for new employees, streamlining onboarding processes
- Optimized support operations through strategic planning, improving response times and resolution efficiency
TECHNICAL PROFICIENCIES
- Infrastructure & Virtualization: VMWare ESXi/vSphere, Microsoft Hyper-V, Docker, Amazon Workspaces, Citrix, VMWare Horizon
- Networking: Cisco/Meraki, Ubiquiti, pfSense/Netgate, VLANs, VPN (GlobalProtect, AnyConnect), Site-to-Site Tunnels
- Cloud & Directory Services: AWS, Azure, Active Directory, Azure AD, Google Workspace, Exchange Online, Office 365
- Endpoint & Mobile Management: SCCM, Ivanti, Atera RMM, Meraki MDM, Apple DEP, FOG Server Imaging
- Security & Monitoring: Sophos Cloud, Webroot, SSL Certification, Risk Assessment
- Collaboration & Support Tools: Microsoft Teams, Zoom, Skype for Business, ServiceNOW, JIRA, ZenDesk, Bomgar, RDP
- Systems & Scripting: Windows Server, Linux Administration, PowerShell, JavaScript, Apache/Nginx Web Servers
- Communication Systems: Cisco VoIP Administration, TAPI Configuration
