PROFILE
Dedicated, detail-oriented systems administrator with over nine years of experience and a strong focus on customer service. Recognized for advanced problem-solving capabilities and project management from start to finish. Seeking a position that will utilize, challenge, and grow my skillset.
PROFESSIONAL EXPERIENCE
MSP (2017-2026)
SYSTEMS ADMINISTRATOR
- Work independently and as a team of five to provide remote and onsite IT support to local small businesses in various industries in an MSP environment. Act as IT
- Coordinator for email migrations and hardware deployments.
- Primary support contact for 20 small businesses under an MSP umbrella.
- Administer Windows Server versions 2008, 2012, 2016, 2019, 2022.
- Administer Active Directory user accounts and security groups
- Deploy network resources via Group Policy.
- Support existing Entra environments.
- Administer Microsoft 365 and Intermedia Exchange environments.
- Identify, investigate, and resolve email security risks.
- Configure and maintain SharePoint sites.
- Set up new computers and hardware onsite and remotely.
- Install and troubleshoot Windows software, hardware, and network issues.
- Configure SonicWall VPN users and endpoint VPN connections.
- Configure 3CX phone extensions, call queues, and VOIP phones.Compile and maintain thorough client documentation.
- Enter detailed tickets into ConnectWise and HelpScout ticketing systems.
- Asset management.
Jewelry Store (2009-2016)
STORE MANAGER
- Performed and delegated all store functions while maintaining a focus on customer
- Consistently exceeded sales goals and metrics.
- Formulated the right questions to interpret and fulfill customer needs.
- Fostered and maintained customer relationships to promote repeat
- Resolved customer complaints in a calm, compassionate manner.
- Managed store operations, planograms, payroll, and sales projections.
- Made hiring decisions and trained all new employees.
- Assisted district manager in preparing other stores for corporate visits.
- Promoted from Third Key Holder to Assistant Store Manager in March 2011.
- Promoted to Store Manager in January 2013.
SKILLS
- Problem-Solving
- Communication
- Adaptability
- Fast Learner
- Attention to Detail
- Adherence to Deadlines
- Conflict Resolution
- Documentation
- Microsoft 365
- SharePoint/OneDrive
- Active Directory
- NinjaOne
- LogMeIn
EDUCATION
- ASSOCIATE OF SCIENCE
