- Highly motivated Infrastructure Engineer with over 3 years of MSP experience managing diverse client environments. Specializes in full-stack troubleshooting-from component-level hardware repair (soldering/board diagnostics) to virtualized server administration. Proven ability to bridge the gap between physical infrastructure failure and software performance, reducing downtime for mission-critical medical and retail networks.
- Core Competencies: Data Center Operations, Root Cause Analysis, Active Directory Management, PowerShell Scripting, Ticket
- Lifecycle Management (SLA), Vendor Management, TCP/IP, DNS, DHCP, RAID Configuration, Component Repair.
EXPERIENCE
MSP (2022-2026)
Systems Administrator
- Full-Stack Infrastructure Management: Managed IT infrastructure for diverse client environments (Medical, Dental, Retail), serving as the primary escalation point for Tier 3 server, network, and hardware issues.
- Virtualization & Server Admin: Administered and maintained virtualized environments (VMware/Hyper-V) and Windows Server stacks, maintaining 99.9% uptime for mission-critical client operations.
- Network Security Architecture: Designed and deployed firewall configurations (MikroTik/Ubiquiti), managing VLANs, VPN tunnels, and NAT policies to secure sensitive client data against external threats.
- Automation & Efficiency: Automated recurring maintenance tasks and onboarding workflows using scripting and standard operating procedures (SOPs), reducing manual ticket resolution time by roughly 40%.
- Security & Auditing: Conducted data integrity and security audits for high-compliance clients, ensuring adherence to industry standards and best practices.
Oil Company (2021-2022)
Lead Repair & Systems Technician
- Hardware Validation & Testing: Led the testing and validation of telecommunications hardware, including LTE/5G microcell antennas, reducing field failures by ensuring 100% pre-deployment reliability before deployment.
- Infrastructure Deployment: Managed the physical installation and configuration of technical workstations and testing environments, standardizing setup procedures to reduce onboarding time.
- Process Engineering: Developed and implemented standard maintenance procedures (SOPs) for equipment utilization, directly contributing to the team achieving its Key Performance Indicator (KPI) targets.
- Systems Implementation: Oversaw the rollout of new technical systems and service upgrades, coordinating with management to minimize operational downtime during transitions.
Internet company (2021-2021)
Lead Technical Support Specialist
- Support Operations Leadership: Optimized call center operations by implementing industry-standard KPIs, improving team response times and ticket resolution rates.
- Automation & Knowledge Management: Designed and deployed a knowledge base chatbot to automate responses for common Tier 1 issues, freeing up technicians to focus on complex Tier 2/3 escalations.
- Product Development: Acted as the primary technical consultant for hardware testing and product development, creating rigorous in-house testing protocols for WISP (Wireless ISP) equipment.
- Technical Analysis: Conducted independent analysis of service failures and technical bottlenecks, recommending hardware and process changes that improved overall network stability.
Owner (2020-Present)
Lead Hardware Engineer
- Component-Level Diagnostics: Specialized in board-level repair and diagnostics for servers and workstations, bridging the gap between software alerts and physical hardware failures.
- Lifecycle Engineering: Extended hardware lifecycles for clients by performing precision repairs (VRM, capacitor, trace repair) on equipment deemed “end-of-life” by manufacturers.
- Business Operations: Managed full scope of business operations while delivering on-site and remote IT support for corporate and residential clients.
SKILLS
- Hardware: Component-Level Repair, PCB Diagnostics, Soldering, Legacy Hardware Sustainment.
- Infrastructure: VMware vSphere / Hyper-V, Proxmox, MikroTik RouterOS, VLAN/VPN Configuration, Backup & Disaster Recovery.
- Independent Engineering Coursework Self-Directed
- Focus: Advanced PCB Diagnostics & Micro-Soldering, Full-Stack Systems Administration, Network Architecture
- (OSI Model, TCP/IP).
