TECHNICAL SKILLS
- Operating Systems: Windows 11/10/8/7 Windows Server 2025/2022/19/16/12 Ubuntu/Debian/Mint macOS Android iOS
- Digital Suites/Apps: Microsoft 365 Intune/Endpoint AWS E2 S3 IAM Google Workspace Adobe DocuSign RingCentral
- Hardware: Device Provisioning Maintenance Copier Support Error Troubleshooting Cable Management
- Programming: Python JavaScript PowerShell Batch C++ go nano
- Networking: Configuring Servers Routers Switches Firewall (Cisco) TCP/IP Sockets Port Forwarding DNS Cloud Data
- Management VPN & Proxy Setup
EDUCATION / CERTIFICATIONS
- C.S. – Bachelor’s Computer Science
- CompTIA A+ 220-1001 + 220-1002 (Core Series)
- CompTIA Network+ N10-007
- CompTIA Server+ SK0-005
- CompTIA Cloud+ CV0-003
- Microsoft Endpoint Administrator MD-102
WORK EXPERIENCE
MSP (2024-Present)
Field Network Engineer
- Performing network assessments and site surveys for new installations
- Cable management and structured cabling installations
- Implement disaster recovery and backup solutions
- Performing network upgrades during maintenance windows
- Administering Active Directory and Group Policies
- Performing system imaging and deployment
- Conducting regular network health checks and preventive maintenance
MSP same above (2023-2024)
Service Desk Core Engineer
- Managing and resolving incidents through ticketing systems
- Providing first-line technical support via phone and email
- VPN client setup and troubleshooting
- Creating technical documentation
- Hardware diagnostics and replacement coordination
Medical Company (2021-2023)
FCR Engineer
- Service Delivery team member
- Providing Multi-platform solutions
- Microsoft 365 and Azure expertise
- Windows Endpoint Management with Microsoft Intune
- Hybrid Work Environment
- Providing iOS/iPad support to MRN travel nurses
MSP (2020-2021)
IT Support Specialist
- Managing printer fleet and print servers
- Printer and peripheral device troubleshooting
- Providing remote desktop support using Splashtop
- Setting up and maintaining VoIP phone systems
