EDUCATION
AS in Computer Science
ABOUT ME
Experienced IT generalist with skills in scripting. A self-motivated systems administration professional with 7+ years of experience in systems administration including Active Directory, VMware and O365 administration. Additional experience with administering Windows Server 2012, 2016 and 2019) via remote desktop technologies.
EXPERIENCE
MSP (2020-2024)
Tier II Help Desk Technician
- Reviewed internal server alerts, diagnosed and implemented solutions
- Assisted and troubleshooted end-user issues, e.g., OS, applications
- Troubleshooted hybrid 365 implementations
- Assessed and troubleshooted network related issues
- Authored and implemented scripts
- Assessed and troubleshooted 365 mail flow issues
Financial Company (2016-2020)
Cloud and Systems Administrator
- System administration supporting business production environment including Active Directory within a O365 hybrid environment
- On-premise systems administration of Windows Server, VMware, Exchange and Mimecast
- Configure and roll out new computer
- Virtual machine administration with VMware vSphere
- Assisted with troubleshooting customer issues with Exchange, Mimecast, Windows Server (2012-2019) and Linux OS
- Administered patch management system
- Instructed new employees of business processes, policies, and guidelines
- Programmed scripts in bash, PowerShell, and python
- Stacked and racked on-premise and data center servers and equipment
