ABOUT
Experienced and dedicated System Administrator with 10+ years of expertise in managing and optimizing extensive networks. Proven track record of successfully implementing and maintaining network systems to ensure optimal performance and security. Proficient in both Windows and iOS environments, excelling in prompt troubleshooting and issue resolution. Skilled in system architecture design, with a talent for optimizing networks to align with evolving business needs. Known for collaborative leadership, adept at cross-functional collaboration and providing top-tier support to ensure seamless operations.
AREAS OF EXPERTISE
Networking, Workstation Troubleshooting, Security Management, Quality Assurance, Customer Success Management, Client Onboarding, Software Integration, Monitoring and Evaluation, Performance Evaluation, Analyzing User Interactions, Training and Development, Interpersonal Communication, Regulatory Compliance, Data Analysis and Management Process Improvement, Email Management, DNS, Backup and Disaster Recovery, Helpdesk, Ticket Support, Configuration Backup and Restore
TECHNICAL SKILLS
Microsoft Office Suite, Google Suite, Linux, SQL, Zendesk, ConnectWise Manage, Automate, LogMeIn, Splashtop, IT Glue, Azure, SharePoint, OneDrive, Teams Slack, TeamSupport, Zoom, RightNetworks, Office 365, Veeam, Acronis, Cove, AWS, Carbonite, IDrive, Huntress, BitDefender, Meraki, WatchGuard, QuickBooks, OneNote, BigTime, Lacerte, Intuit, SharePoint, Wireshark, VMware, SolarWinds, ProofPoint, TeamViewer, AnyDesk, Redhat
PROFESSIONAL EXPERIENCE
MSP (2019-Present)
System Administrator
- Provides comprehensive tech support by promptly addressing user inquiries, troubleshooting software and hardware issues, and implementing effective solutions to minimize downtime and ensure optimal system performance.
- Meticulously manages hardware resources, overseeing the deployment, implementation, and ongoing maintenance of servers, workstations, peripherals, and network equipment to ensure seamless operations and compliance with organizational policies.
- Develops and delivers comprehensive training programs and detailed documentation to equip new personnel with the necessary knowledge and skills to effectively utilize and maintain the organization’s systems and hardware resources, ensuring a smooth transition and consistent operational efficiency for up to 10 individuals.
- Spearheaded technical projects, collaborating with cross-functional teams to analyze requirements, develop project plans, and execute initiatives aimed at enhancing system capabilities, improving efficiency, and driving technological advancements.
- Facilitates the onboarding process for new employees, provisioning access to appropriate systems, configuring software and hardware resources, and providing comprehensive training to ensure a smooth transition and productive work environment.
- Oversees the upgrade and maintenance of servers, firewalls, and other critical infrastructure components, ensuring optimal performance, security, and compliance with industry best practices and organizational standards.
- Orchestrates the setup and configuration of computer equipment, including workstations, laptops, and peripherals, ensuring proper installation, network connectivity, and adherence to security protocols and access controls tailored to user roles and responsibilities.
MSP same above (2017-2019)
Jr. System Administrator
- Conducted thorough inventory management of hardware assets, accurately tracking and documenting equipment lifecycles, warranties, and maintenance schedules, enabling informed decision-making and resource allocation.
- Regularly checking system and network performance using monitoring tools like Automate, Huntress and BitDefender
- Applying updates and patches to operating systems, applications, and firmware to ensure systems are secure and up-to-date.
- Creating, modifying, and deleting user accounts and managing permissions.
- Addressing and resolving user issues and service requests related to hardware, software, and network problems. Educating users about best practices for security and system usage.
- Scheduling and verifying regular backups of critical data and systems. Developing, testing, and updating disaster recovery plans to ensure quick recovery from system failures or data loss incidents.
- Configuring and maintaining firewalls and intrusion detection/prevention systems to protect the network. Setting up and maintaining network devices such as routers, switches, and wireless access points. Implementing and managing access control measures, such as multi-factor authentication and role-based access control. Configuring and maintaining Virtual Private
- Networks (VPNs) for secure remote access.
MSP same above (2015-2017)
Support Specialist
- Configured, installed, and supported network devices and services (WAN/LAN, routers, firewalls, security); documented internal processes and procedures.
- Maintained client system documentation, including reviews and recommendations; stayed current with emerging technologies through IT publications and online resources.
- Using scripts and configuration management tools like Automate to automate repetitive tasks and deployments. Installing, updating, and managing software applications and operating systems.
- Keeping track of software licenses to ensure compliance and avoid legal issues. Maintaining detailed documentation of system configurations, procedures, and changes.
- Assessing current infrastructure and planning for future growth and scalability. Working with vendors for hardware repairs, software support, and procurement.
- Conducted system reviews and provided technical recommendations to optimize network performance and security.
MSP same above (2014-2015)
Bookkeeper
- Entering daily financial transactions (sales, purchases, receipts, payments) into QuickBooks. Reconciling bank statements with the organization’s financial records to ensure consistency and accuracy.
- Preparing, issuing, and recording invoices for customers. Recording payments received from customers and following up on overdue accounts. Reviewing and processing supplier invoices, ensuring timely payments to vendors.
- Handling employee expense reimbursements and purchasing. Organizing, filing, and managing physical and digital documents, ensuring easy access and security. Sorting, distributing, and managing incoming and outgoing mail and packages.
- Assisting with the onboarding process for new employees, including orientation and training. Maintaining employee records, including attendance, leave, and performance records. Identifying areas for improvement in office processes and implementing changes to enhance efficiency.
- Coordinating with IT support for troubleshooting technical issues and maintaining office technology. Managing office equipment inventory, including ordering and maintaining supplies.
CERTIFICATIONS
- CompTIA + Anticipated January 2025
EDUCATION
- Bachelor of Arts, Psychology
- Associates, Computer Science
