Professional Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
- Proficient Managing Office 365 Environments
- Proficient Managing Citrix and VMware, Environments
- Microsoft Specialist: Windows 7, Enterprise Desktop Administrator
- Microsoft Certified Professional
- Microsoft Certified Solution Expert (Server 2012)
- Microsoft Certified Solutions Associate: Windows Server 2016
- Working on obtaining MCSE (Server 2022)
- Working on obtaining Microsoft Specialist: Windows 11
Work History
MSP (2023-Present)
IT Engineer
- Conduct server migrations and deployments for clients involving: Server builds, Configure ESXI Hosts, Hyper-V hosts, Configure Active directory services, DNS, group policies, terminal servers, etc.
- Leading Migrations of on premises Exchange servers to Microsoft Office 365.
- Configuration and deployment of in-house phone systems to cloud phone solutions such as (Intermedia and Jive)
- Configuration and deployment of Duo security for clients, including (MFA for servers, workstations, remote access, office 365).
- Configuration and deployment of workstations, SonicWALL firewalls, Aruba ION switches and access points.
- Configuration and deployment of Datto backup devices (Siris, Alto and Endpoint Backup for PCs) for all our clients.
MSP different than above (2021-2023)
Director of IT Management
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Responsible to oversee the support of all our IT managed customers ranging from softwareupgrade, computer repairs, software installs, Endpoint protection antivirus.
- Interacted well with customers to build connections and nurture relationship.
- Support and maintain Active directory services, DNS, group policies.
- Support multiple platforms such as: Citrix Xendesktop, VMware.
- Configure and Support Intune Mobile device management with a platform for Windows, Android and IOS devices.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
Same MSP above (2011-2021)
Network Infrastructure Technician
- Demonstrated leadership skills in managing projects from concept to completion.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Documented support procedures, processes and solutions in centralized systems, enabling user self- service.
- Deployed full Citrix Xendesktop environments for our clients and internal use. This also includes
- Windows and Linux Virtual machines, this also includes windows Terminal servers, in order to accommodate users working remotely.
- Deployed full VMware environments for clients and for internal use.
- Configure and support backup software for clients onsite and also at multiple datacenters acrossthe country.
- Deployed and support different Antivirus software to our clients, including: Kaspersky, Bitdefender, Sentinel One.
- Responsible for setting up multiple client’s offices, ranging from: Running and patching network cables, Patch Panels, installing security cameras throughout the client’s facilities, maintaining Door access security systems.
Education
- Associate of Science: Computer and Information Systems Security Specialist
Languages
- Spanish
