PROFESSIONAL SUMMARY
Experienced IT Analyst and System Administrator with over 8 years of expertise in managing and securing complex IT environments. Proven ability to lead system-wide projects, configure and secure network infrastructures, and implement cybersecurity measures. Adept at troubleshooting, root cause analysis, and ensuring compliance with industry standards. Committed to delivering high-quality technical support and enhancing operational efficiency through innovative IT and security solutions.
SKILLS
- Systems & Networking: Windows, Hyper-V, VMWare, Microsoft 365, Office 365, Exchange Server, Cisco, Networking Administration, LDAP, RADIUS, NMAP Security: Cybersecurity, DLP, IPS, HIPPA, SonicWall, Watchguard, Barracuda, Fortinet, SentinelOne, NGFW
- Scripting & Automation: Powershell Cloud Technologies: SharePoint, AWS
- VPN Technologies: SSL VPN, IPSEC Tunnels
WORK HISTORY
MSP (2015-Present)
SYSTEM ADMINISTRATOR SENIOR IT ANALYST
- Provide managed service provider (MSP) support for over 50 companies within the DFW Metroplex.
- Lead and execute system-wide projects including Microsoft 365 migrations and network deployments.
- Utilize Hyper-V for virtualization deployment, enhancing system efficiency and reliability.
- Configure VPN technologies such as SSL and IPSEC to ensure secure network traffic.
- Create professional documentation to aid in the implementation of technology for end-users.
- Monitor networks, systems, and applications for security vulnerabilities and breaches.
- Implement cloud technologies such as SharePoint and AWS to support business operations.
- Establish effective communication channels between IT support staff and end-users, leading to improved issue resolution times.
- Decrease downtime by proactively identifying potential IT issues and implementing preventative measures.
- Manage onboarding and offboarding processes for employees, ensuring secure access management.
Hospital System (2014-2015)
IT ANALYST
- Led upgrade projects such as Windows 7 and Epic 2014 implementation.
- Resolved incidents ranging from low to critical severity with thorough root cause analysis to prevent future occurrences.
- Configured network connections and led IT projects at newly constructed sites.
- Performed routine server security audits and access reviews to ensure HIPAA compliance.
Best Buy (2013-2014)
ADVANCE REPAIR AGENT
- Troubleshot and resolved various hardware and software issues.
- Processed technological devices to the Geek Squad Service Center for hardware repairs.
- Implemented and supported workstation, server, and other network technologies.
- Monitored service queues and provided accurate status updates to customers.
EDUCATION
- Bachelor of Science in Information Technology
