SUMMARY
I have more than 5 years of expertise in cloud computing, endpoint management, network administration, and server configuration. I specialize in troubleshooting, optimizing cloud solutions, improving performance, enhancing security, providing technical support, and
managing IT infrastructure.
SKILLS
- Cloud & Infrastructure: Microsoft Azure (VMs, NSGs, Load Balancers, Storage), Windows Server, Active Directory, Group Policy, DNS, DHCP, Entra ID, VMware Cloud Foundation, Google Cloud Platform (Compute Engine, Cloud Storage, VPC, IAM), Google Kubernetes Engine (GKE), containerization, cloud networking, migration solutions, high availability, load balancing Endpoint Management: Microsoft Intune / Endpoint Manager, MDM/MAM, Autopilot, compliance & configuration profiles, application deployment, BitLocker
- Networking & Security: LAN/WAN, VLANs, VPN, Firewalls, Switches, Routers, TCP/IP, HTTP/S, BGP, PANW, Fortinet, identity & access management(IAM), encryption, MFA / Conditional Access, vulnerability remediation, SIEM, Microsoft Defender for Endpoint, Compliance Reports, RBAC, Principle of least privilege.
- Operations & Tooling: Incident & Problem Management, Root Cause Analysis, Change Management, Azure CLI / PowerShell, VMware, Hyper-V, Veeam Backup, SCCM / MECM, Google Cloud Console, gcloud CLI Project & Soft Skills: Project management, scope & deliverables, client success, collaboration, consulting, documentation, time management,
training & mentoring
EXPERIENCE
MSP (2022-Present)
Technical Consultant / Systems Administrator
- Administered Microsoft Intune / Endpoint Manager and other MDM solutions to manage user endpoints by deploying applications, enforcing configuration profiles and ensuring compliance across many organizations, improving endpoint security and deployment efficiency.
- Conducted security and compliance assessments to identify and remediate vulnerabilities that reduced client attack surface.
- Served as an escalation point for advanced Cloud, Networking and endpoint issues, enabling faster resolution times, reducing client downtime and also restoring critical business operations.
- Configured cloud resources in Microsoft Azure that include virtual machines (VMs), Network Security Groups (NSGs), Load balancers and storage accounts (disks and blobs) enhancing client uptime time to 99.9%.
- Managed Windows server environments including Active Directory, DNS, DHCP and group policies administration.
- Provided technical support to over 50 clients that include a wide range of issues from end user PC’s, networking and cloud troubleshooting.
- Identified skill gaps within team and held training sessions that improved troubleshooting times for related issues.
Payment Processing Company (2021-2022)
Director of Merchant Services
- Developed plan to streamline the sale, paperwork and installations of point of sale (POS) devices that resulted in a significant reduction in client downtime.
- Negotiated agreements with vendors that reduced transaction fees and allowed the company to bring in more clients because of cheaper prices.
- Managed the procurement, configuration and deployment of point of sale systems that include PAX and Dejavoo.
- Trained point of sale install team on programming many different point of sale systems that included PAX and Dejavoo, Toast and Clover devices.
- Oversaw office operations that included technical support, customer service and telemarketing teams.
Robert Half (2017-2021)
IT Specialist
- Provided technical support for various issues that include hardware, software and internet connectivity.
- Installed different types of devices that include switches, firewalls and routers.
- Performed system upgrades that include swapping out for a new device, reimaging and installing software.
- Performed onsite visits to resolve a variety of issues that could be from networking or end user equipment.
CERTIFICATIONS
- Network+ (N10-009) CompTIA 2025
- Azure Certified (AZ-900) Microsoft 2025
- Microsoft 365 Certified: Fundamentals (MS-900) Microsoft 2023
- Google Technical Support Fundamentals Google 2023
- Google Foundations of Project Management Google 2022
