Centralized Services Engineer
- Multi-facet Forward Thinker with a strong history of experience designing, managing and supporting companies’ IT departments ranging from 2-person offices to 100+ user international organizations. Developing procedures to optimize performance and streamline processes and advance companies into modern and emerging tech.
- Proven ability to work alongside other team members in projects relating to company growth and advancement. Work with both technical and non-technical staff to evaluate business needs and achieve goals.
- Extensive Experience working in a variety of systems administration situations from system design and implementation to ongoing maintenance and support.
Highlight of IT Skills
- Project Management
- Technical Support
- Help Desk Management
- Network Design and Administration
- Systems Installation Configuration and Design
- Productivity Improvement
- Fast Learner
- Security Focused
- Project Management
- Training and Mentoring
Professional Experience
MSP (2018-Present)
Centralized Services Senior Engineer
Escalation / Centralized Services Engineer (Jan 2022 – Oct 2022)
Escalation Engineer (Sept 2019 -Dec 2021)
Help Desk Support Engineer (Nov 2018 – Sept 2019)
- Serve as the primary escalation point for complex issues unresolved by the internal helpdesk team and backup remediation, ensuring critical data recovery and system integrity. You oversee both internal user and client onboarding and offboarding processes, ensuring all systems, accounts, and configurations are properly set up or decommissioned for a seamless experience. Your role involves designing, implementing, maintaining, and troubleshooting datacenter and cloud infrastructure, focusing on Windows and Azure environments. You develop and maintain backup infrastructure architecture using Veeam, design, deploy, and maintain Veeam backup solutions for internal and client environments, perform regular backup verification, escalate and remediate backup failures, and optimize Veeam backup policies and strategies for efficiency, compliance, and security. Additionally, you maintain and troubleshoot the ConnectWise
- Automate platform, develop and optimize RMM scripts and automation workflows, maintain and troubleshoot Addigy and Intune platforms, create and manage MDM scripting and automation solutions, and ensure smooth operation of service delivery workflows through ConnectWise PSA. You conduct proof-of-concept evaluations for new MSP tools, integrate tools within the MSP environment to enhance operational efficiency, architect and maintain Windows and third- party patching processes, and create and maintain comprehensive documentation for infrastructure, tools, and processes, including Veeam backup configurations, verification processes, and remediation procedures.
Another MSP (2014-2018)
Senior Network Engineer (2016 – September 2018)
Network Engineer (2014 – 2016)
- Responsible for providing Information Technology Managed Services to clients spread throughout the state of Oregon, in addition to Washington and parts of Canada. Worked with business owners, employees and vendors to provide support to business running under a multitude of solution environments. Provided technical systems evaluations and recommendations along with processes recommendations to streamline and improve business functions. Evaluated
- existing and new clients for security and network vulnerabilities. Developed resolution action plans that aligned with both client and service providers goals and mission without sacrificing usability or performance. Collaborated with key stake holders in all aspect of client’s business to ensure 24×7 uptime and proper resource allocation. Maintained client systems by ensuring equipment was patched and updated to the latest versions while maintaining integrity. Developed and maintained security procedures through methods such as Remote Monitoring, Patch Management and regular system hardware and software updates. Provided training, guidance and oversight to other Engineers and Desktop Support personal to ensure technical readiness. Created and maintained yearly Disaster Recovery testing procedures that ensured the clients were compliant with various regulatory bodies.
Department of Transportation (2010-2012)(2013-2014)
Information Technology Generalist 1 (May 2013 – September 2014)
Information Technology Technician (August 2010 – May 2012)
- Entered employment with Commonwealth of PA as an IT Technician. Primary job functions involved desktop and end user hardware support. Provided support to staff of 500 District office users, with another 500 users spread out among 6 counties. Worked with Facilities Management to lead design and ensure resource availability during construction, move in and continued use of a new County Maintenance Office. Upon returning to the Dept of Transportation took a role as Lead worker among a staff of 11 Application developers spread out among the state. Coordinated Training, peer and employee evaluations of the developers.
- Participated in the development of IT Strategic Plan in coordination with agency managers to align IT Systems with the agency’s mission. Served as Department Head when the District IT Administrator was unavailable, supervising 2 IT
Department of Labor and Industry (2012-2013)
Information Technology Generalist 1
- Worked cooperatively on a staff of 1 IT Technicians and a Network Specialist 2 performing systems support for a staff of 300 users. Assists with security assessment and audit reviews and in the implementation and enforcement of security assessment and audit procedures. Develops quality assurance procedures, including data security, backup and recovery, and systems controls. Identifies release risks and issues and works to resolve them.
Additional IT Experience
- 1C1 Internet AG – Chesterbrook PA, Dedicated Server Support Specialist, 2010
- (MSP) – Dunmore PA, Technical Specialist 2008 – 2010
Education
- Bachelor of Science in Management Information Systems
- Associates of Science in Computer Information Systems
