Skills
Experienced Remote & Onsite Office Professional with a demonstrated
history of working in various administrative, coordinating, and client services fields. Strong communication and organizational skills with a well-developed knowledge of process and policy development and improvement. Known for cross-departmental collaboration & communication as well as working closely with upper management to streamline processes with a keen eye for detail.
Utilize Email/Teams/VoIP Phone Systems/CRM Software to execute day to day functions while working in the office and remotely. Oversee onsite and remote operations.
Areas of Expertise include:
- Remote Sales & Procurement Remote
- Customer Service
- QuickBooks
- Microsoft Suite
- Virtual Meetings
- Collaboration Software
- Electronic File Management
- CRM Software
- VoIP Phones
- Policy & Process Development
- Vendor & Contractor Management
- Resource/Workload Assignment
- Software & Configuration Audits
- Order Management
- Inertial/External Correspondence
- Customer Service & Quality Control
- Resume Review & Interviewing
- Indeed for Employers
Experience
MSP (2013-Present)
Senior Inside Sales & Project Coordinator/Technical Services Coordinator
- Offering Managed I.T. Services for Small to Medium size businesses in various industries.
- Microsoft Suite ConnectWise LabTech Automate QuickBooks
- Constant Contact VoIP
- Integrate established industry expertise and professional development to positively affect stakeholder outcomes codified through continuous assessment of operational systems focused on continuous improvement and the delivery of exceptional client relationship management outcomes that support organizational growth.
Same MSP (2016-Present)
Senior Inside Sales & Project Coordinator
- Promoted from Technical Services Coordinator/Manager in January
- Responsible for all aspects of the sales life cycle. Administering daily activities including pricing, quoting, client followup, order placement and coordinating onsite installation for projects. Act as the main point of contact with internal departments and vendors. Oversee preparation of projects and ensure deadlines are met and clients are kept up to date. Act as the main point of contact for project clients. Assist in onboarding of new clients. Maintain sales opportunities and management of won opportunities. Act as liaison between clients and upper management. Train new hires on software, as well as company policy and procedures.
- Overseeing the Junior Sales Coordinator and Bench Technician Teams.
- Work closely with the CEO, VP Of Sales, & VP of Technology to streamline our services, price points, internal office, sales, and accounting operations.
- Review, Prioritize, Delegate, and Escalate All Client Sales Tickets within organizational processing standards to ensure ongoing positive stakeholder relations through exceptional customer service administered within established internal and external operational life cycles.
- Establish, Develop, Implement, and Execute internal sales
- process-flows that maintain continuous quality assurance of internal and stakeholder service expectations. SOPS.
- Continue to learn & educate team members on services offered & hardware sold
- Handle Project, Priority and VIP sales items as needed and/or directed by VP.
- Oversee and Assist in Purchasing materials, plan inventory and oversee in-house (Bench) efficiency.
- Assist in & Back Up as needed all Junior Sales Coordinator responsibilityCommunicate all client expectations set for sales items to Project Team.
- Backfill Project Coordinator project items as needed.
- Update & Maintain Sales Login Sheets, as well as top tier client inventory sheets.
- Provide suggested language for invoicing as needed & work with the accounting team to assist in any billing inquiries.
- Assist in identifying and addressing problems as well as opportunities for the company.
- Assist in mentoring team members, increasing quality of customer service and implementing best practices across all departments as needed.
- Staff Onboarding (training, feedback systems, hiring, implementation of knowledge gained into organizational systems.
Key Accomplishments:
- Had an integral role in getting our entire office staff up and running during the pandemic. Set the bar for work from home expectations.
- Delivered key leadership to enable successful administration of internal operations of the sales & in-house teams.
- Developed & executed new processes to improve workflow and development.
- Streamlined in house preparation and time management by developing an internship program.
- Played critical role in development of quoting processes
- Earned reputation for excellence in oversight of sales opportunities and in-house ordering including software and hardware arrival and installation as well as client communication.
- Actively contribute in all departments & network of directors to improve company-wide communication,training, and outcomes
Same MSP (2013-2016)
Technical Services Coordinator/Manager
- Promoted from Receptionist May 2014. Oversee a team of 15 employees including in-house and on-site technicians as well as administrative staff. Coordinating and management of day to day operations including resource assignment and client services. Act as the primary point of contact for key clients to ensure exceptional service delivery. Liaison with all departments regarding service and installation.
- Attain vendors for on-site work while adhering to company policy.
- Resume review and interviewing for technical and administrative roles.
- Key Accomplishments:
- Promoted to Technical Services Manager.
- Developed new Technical Services SOP that streamlined the process which serves as the department standard today.
- Set the bar for excellence in rapid response, expedited issues, customer communication & internal documentation.
- Named employee of the Month for commitment to superior performance.
College (2012-2013)
Admissions Coordinator & Registrar
- Post-Secondary College offering diplomas in Medical Billing & Coding, IT Administration Massage Therapy.
- Microsoft Suite STARS CampusVue
- Responsible for the student enrollment life cycle in admissions. Ensure all documentation for processing was completed properly and received to meet individual start dates. Audit student files for missing documents and information. Collaborate with department leaders on student retention. Determine all prerequisite classes have been met for future scheduling & assign classes. Maintain schedules of 130+ students. Act as student point of contact for onsite student services and library resources.
- Answer incoming calls and direct to appropriate departments.
- Utilize Email/Lync/Multi-Line Phone System/CRM Software to execute day to day functions while working in the office and remotely.
Key Accomplishments:
- Recognized by Campus President for tenacity and dedication to follow through.
- Executed the admissions process seamlessly with superior attention to details.
- Lead Admissions Coordinator team to ensure all student files were complete for process and enrollment.
- Played a critical role in daily campus operations; acting as the “go-to” for all personnel.
