Objective
- Professional with 2+ years looking for an opportunity to move into Information Technology to utilize my wide range of experiences and skills to push the boundaries of my unfulfilled potential.
Relevant Work Experience
MSP (2021-2024)
IT Support Coordinator and Tech I
Leadership
- Collaborate with Team and managed the lead on any Anti-Virus related console.
- Collaborate with Operation Manager with Email Migration process from Office 365 and Google Workspace.
- Maintained full knowledge base, management, business metric, and renewal of Anti-Virus
- Console for all Company clients which varied from Escrow, Real Estate, Financial
- Accountants, Clinics, Retails, Pool company, Tow company, and Corporate Business.
- Align and prioritize IT ticketing to support company strategy, goals, and vision.
- Train colleagues in deployed Anti-Virus application and console
- Train new colleague on Front Desk, Ticketing, Monitoring, and basis of Support Coordinator role.
Infrastructure and Application Administration
- Managed Front Desk administration and ticketing system: Kaseya AutoTask, Datto RMM, N-Central.
- Managed sales of business through Square Application
- Managed user application issues and errors with Office 365 related apps, Google apps, QuickBooks, Streamline, Greenfolders, Barracuda, Zix Email Security, Adobe, Datto
- Workplace, backup related apps, and more.
- Managed user issues via remote troubleshooting with TakeControl and Datto RMM remote.
- Managed Users for company with Window Server OS (2019 & 2022) Active Directory.
- Managed computer hardware from Windows OS and Mac OS.
- Managed Servers and network issues from application services, updates, patch management, Anti-Virus detection, Cisco admin, ESXi, VMware, Azure (Cloud), iDrac, etc.
- Reimage and recovery of new computers for clients as needed with SyncBack Pro, Veeam
- Backup & Replication, MSP360 Backup, Datto Workplace.
- Managed backup systems including: MSP360 Backup, Veeam Backup & Replication, Datto
- Backup, SyncBack Pro.
- Managed printer with network issues and setup from Epson, Brothers, Canon, HP, and Kyocera.
- Managed Anti-Virus System including: BitDefender, Sentinel One, Panda.
- Managed Email Security Systems from Microsoft Office 365, Exchange Server, Google
- Workspace, Barracuda Email Security, Appriver Zix Email Security, SPF, DKIM, and DMARC compliance.
- Managed user set up for VPN and Remote Desktop Protocol with Cisco Firewall compliance hardware.
- Achieved and maintained a 100% ticket completion by due date.
Summary
- 2+ of Information and Technology.
- 8 years of customer service.
- 5 years of cashier.
- 1 year of inventory operations.
Relevant Skills
- Customer service
- Communication
- Fast Learner
- Hands-on
- Teamwork
- Multitasking
- Call Screening
- Database Admin
- System Admin
- Network Security
- Kaseya AutoTask
- Windows OS & Mac OS
- MS Office 365
- Windows Server OS
- (2019 & 2022)
- ESXi & iDrac
- Google Workspace
- Maintenance on
- Androids & iPhones
- Anti-Virus Management
- App River Zix
- Exchange Email Security
- Barracuda Email
- Security
- Datto RMM
- MSP360 Backup
- Cisco Firewall
- Datto Backup
- C++ & HTML Coding
- Remote Support
- SPF, DKIM, and DMARC
- Setup
- VPN & RDP Setup
Education
- BA in Music and Composition
