The Swiss Army Knife of MSP Engineers—Support + Project Power

About

Experience

MSP (2017-Present)
IT Administrator

  • Provided IT support to non-technical personnel from a variety of industries.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Researched, troubleshooted and resolved complex problems independently.
  • Developed strategies and guidelines for productivity and ticket closing.

Fine Art (2015-2017)
IT Administrator

  • Assisted DIT in troubleshooting problems with hardware, software, network and security administration.
  • Solved problems quickly, efficiently and automated policies.
  • Maintained and set up multiple server rooms with site to site VPN.
  • Gave support to over 100 employees with PC’s, Mac’s, iPhone’s and Android devices as well as inventory equipment. (e.i. Barcode scanners, label printers, etc.)
  • Created guidelines, protocols and best practices to be used by IT to encourage growth.
  • Worked with Microsoft AX, FileMaker, Cisco devices, VMware, Active Directory, AWS and more.

Cabling (2013-2013)
IT Technician

  • Performed diagnostics and troubleshooting of system issues.
  • Provided computer help desk support and technical training on hardware/software to end users.

Software company (2010-2013)
Intermediate Web Software Developer

  • Updated newly designed websites with appropriate information.
  • Maintained all records, documentation and interactions with clients using the company’s CRM (Zoho CRM)
  • Worked with the team to help create a better sales process to increase client base.

Education

  • Advanced Regents Diploma
  • Associates Multimedia Programming & Designs
  • DOCUMENTATION (4 years), DNS, CRM (4 years), ACCESS (Less than 1 year), LAN, Microsoft Windows, CUSTOMER RELATIONSHIP MANAGEMENT (4 years), Software Troubleshooting, Mobile Devices, Network Support, VPN, VMWARE (4 years), Active Directory (3 years)

TECHNICAL QUALIFICATIONS:

  • Software: Microsoft Office, Internet Explorer, Mozilla Firefox, Google Chrome, Microsoft Windows 95/98/00/XP/Vista/7/8/10/11, MAC OS, VMware, FileMaker, Vmware, Microsoft AX, Sitelink, Centershift(Yardi), Adobe Suite.
  • Hardware: Configure, Maintain, and Troubleshoot Routers, Hubs, Access Points and Servers, Computers and Mobile Devices.

PROJECTS & ACCOMPLISHMENTS:

  • Member of Mouse Squad throughout middle school, Bronx Writing Academy MOUSE Squad, which won an award for going above our education and learning beyond what was expected.
  • Migrated databases, formatted to templates and worked closely with CRM companies throughout to help encourage growth.
  • Created a locally hosted intranet with an employee store, guest Wi-Fi portal, newsletter and created training videos and documentation for various positions to improve training.
  • Managed freelancers and ensured they accomplished tasks with minimal costs.
  • Created scripts (AHK) to help complete tedious repetitive tasks to promote efficiency.
  • Host of WaterFight NYC yearly event with RSVP’s reaching as high as 60k.

Languages:

  • Spanish, English

Location

NYC

Salary

$85,000

About the Company 

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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