Experience
MSP (2017-Present)
IT Administrator
- Provided IT support to non-technical personnel from a variety of industries.
- Identified and solved technical issues with a variety of diagnostic tools.
- Researched, troubleshooted and resolved complex problems independently.
- Developed strategies and guidelines for productivity and ticket closing.
Fine Art (2015-2017)
IT Administrator
- Assisted DIT in troubleshooting problems with hardware, software, network and security administration.
- Solved problems quickly, efficiently and automated policies.
- Maintained and set up multiple server rooms with site to site VPN.
- Gave support to over 100 employees with PC’s, Mac’s, iPhone’s and Android devices as well as inventory equipment. (e.i. Barcode scanners, label printers, etc.)
- Created guidelines, protocols and best practices to be used by IT to encourage growth.
- Worked with Microsoft AX, FileMaker, Cisco devices, VMware, Active Directory, AWS and more.
Cabling (2013-2013)
IT Technician
- Performed diagnostics and troubleshooting of system issues.
- Provided computer help desk support and technical training on hardware/software to end users.
Software company (2010-2013)
Intermediate Web Software Developer
- Updated newly designed websites with appropriate information.
- Maintained all records, documentation and interactions with clients using the company’s CRM (Zoho CRM)
- Worked with the team to help create a better sales process to increase client base.
Education
- Advanced Regents Diploma
- Associates Multimedia Programming & Designs
- DOCUMENTATION (4 years), DNS, CRM (4 years), ACCESS (Less than 1 year), LAN, Microsoft Windows, CUSTOMER RELATIONSHIP MANAGEMENT (4 years), Software Troubleshooting, Mobile Devices, Network Support, VPN, VMWARE (4 years), Active Directory (3 years)
TECHNICAL QUALIFICATIONS:
- Software: Microsoft Office, Internet Explorer, Mozilla Firefox, Google Chrome, Microsoft Windows 95/98/00/XP/Vista/7/8/10/11, MAC OS, VMware, FileMaker, Vmware, Microsoft AX, Sitelink, Centershift(Yardi), Adobe Suite.
- Hardware: Configure, Maintain, and Troubleshoot Routers, Hubs, Access Points and Servers, Computers and Mobile Devices.
PROJECTS & ACCOMPLISHMENTS:
- Member of Mouse Squad throughout middle school, Bronx Writing Academy MOUSE Squad, which won an award for going above our education and learning beyond what was expected.
- Migrated databases, formatted to templates and worked closely with CRM companies throughout to help encourage growth.
- Created a locally hosted intranet with an employee store, guest Wi-Fi portal, newsletter and created training videos and documentation for various positions to improve training.
- Managed freelancers and ensured they accomplished tasks with minimal costs.
- Created scripts (AHK) to help complete tedious repetitive tasks to promote efficiency.
- Host of WaterFight NYC yearly event with RSVP’s reaching as high as 60k.
Languages:
- Spanish, English
