SKILLS
- Microsoft Entra/Intune
- Microsoft Office 365
- Network Support
- Connectwise ticketing system
- Citrix Workspace
- Server Management through N-able Netwatch Services patching and
- Desktop Support
- Software troubleshooting
- Active Directory
- Remote access software
- Cisco Unified Call Manager
PROFESSIONAL SUMMARY
IT support specialist with 4 years of experience in maintaining computer software and hardware, delivering technical support to end-users. Proven ability to troubleshoot and resolve issues efficiently, enhancing user satisfaction. Background in hospitality and healthcare sectors, providing a diverse skill set in client support. Committed to delivering high-quality technical assistance and improving operational efficiency.
EXPERIENCE
Managed IT Service Provider | IT Specialist | June 2022 – Present
- Provide services for end-users, troubleshooting hardware/software issues using Kaseya and N-able remote management.
- Experience with Active Directory and Microsoft 365, on-premise and hybrid.
- Image and prep desktops. Setup and configure Cisco phones using Cisco Unified Call Manager.
- Experience with ticketing system Connectwise.
- Server Management through N-able Netwatch Services patching and troubleshooting servers.
Hospitality Company | Auditor | March 2018 – April 2020
- Created & reviewed records of room availability, charges, & guest accounts using hotel database.
- Helped guests with all their needs through phone, email, and in person.
- Collaborated with other departments throughout the hotel, housekeeping and maintenance.
Healthcare Services Provider | Direct Support Professional | April 2016 – January 2018
- Provided care for individuals with intellectual or developmental disabilities with their medical, social and household management needs.
- Documented patient information via computer program including patient care, condition, and progress.
- Communicated through email and in-person with staff and supervisors to provide the best care for patient.
EDUCATION
January 2022
Information Technology in CompTIA A+, Network+, Security+, Cloud+
Technical Institute
HS Diploma
CERTIFICATIONS
- MD-102 Microsoft Endpoint Administrator, 3/24
- MS-900 Microsoft 365: Fundamentals, 4/24
- AZ-800 Administering Windows Server Hybrid Core Infrastructure, 6/25
- AZ-801 Configuring Windows Server Hybrid Advanced Services, 11/25
