JOB EXPERIENCE
Managed Service Provider | HELP DESK ENGINEER | 2023 – PRESENT
- Provided technical assistance to various clients/companies via phone and email
- Analyzed emails to determine if any malicious intent could be found based on various factors
- Analyzed Sentinel One alerts to determine if they contain any malicious content
- Crafted and updated various documents to help address various issues
- Maintain Active Directory User Accounts
- Triage incoming requests to escalate as necessary
Energy Equipment Company | SECURITY INTERN | 2023
- Analyzed logs for suspicious activity or potential data exfiltration
- Crafted Excel reports based on data usage logs
- Implemented Endpoint Protector to secure USB drives to protect company data contained on devices
- Worked with AWS to run various scripts
Regional University | HELP DESK REPRESENTATIVE | 2021-2022
- Provide technical assistance for students and teachers via phone and chat
- Perform technical analysis to provide solution to caller’s issue
- Assist with training new call center representatives
Manufacturing Company | SHOP FLOOR OPERATOR | 2021
- Fulfill machine part orders as they came in
- Help to clean up the shop and keep it organized
Building Materials Retailer | YARD CREW MEMBER | 2020
- Assist customers with loading their lumber orders
- Organize and pull orders for online orders and deliveries to ensure customer satisfaction upon delivery or pick up
- Maintain that the lumber yard stayed clean to OSHA standards to prevent safety hazards
Food and Beverage Company | REGISTER/SHAVER | 2018-2020
SKILLS
COMPUTER SKILLS
- Word, Excel, Access, and PowerPoint
- Familiar with Java, C++, Python, Power Shell, Command Prompt, Linux Terminal
- Active Directory
- Microsoft Entra
- Microsoft Purview
- Microsoft Exchange
- Sentinel One
- Mimecast
- Checkpoint Harmony / Avanan
- Hack the Box (HTB)
CUSTOMER SERVICE
- Able to diffuse situations through problem solving and effectively communicating in a positive way with customers and others.
EDUCATION
BACHELOR OF SCIENCE | GRADUATED | REGIONAL UNIVERSITY
- Major: Computer Science
- Minor: Business Administration
- Graduated Summer of 2023 – Cum Laude
MASTER OF SCIENCE | GRADUATED | PRIVATE UNIVERSITY
- Masters: Cybersecurity and Information Assurance
- Graduated February 2026
CERTIFICATIONS
- CompTIA Pentest+ Certified
- CompTIA CYSA+ Certified
- Cybersecurity ISC2 Certified
- CompTIA Network+ Certified
- ITIL 4 Certified
- Certified Microsoft Office Specialist – Word
