TECHNICAL SKILLS
- Microsoft 365 | Entra ID | Intune | Exchange Online | SharePoint | Teams
- Windows Server | Active Directory | Group Policy | VPN | VLAN
- DHCP/DNS | Sophos | SonicWall | Cisco Meraki | Ubiquiti | Datto RMM
- NinjaOne | ConnectWise RMM | IT Glue | AutoTask | Hyper-V
EXPERIENCE
Managed Service Provider | Tier 2 Support Engineer | April 2024 – Current Position | Hybrid/Riverside CA
- Escalation point for Tier 1 engineers across MSP client environments, supporting Microsoft 365, networking, servers, endpoints, and user issues.
- Administered Entra ID, Intune, Exchange Online, SharePoint, Teams, licensing, user provisioning, and Conditional Access.
- Supported firewalls, VPNs, VLANs, DHCP/DNS, workstations, printers, VoIP phones, backups, patching, and documentation.
- Used NinjaOne, Datto RMM, ConnectWise RMM, Rewst, Mender, ShadowProtect SPX, Synology, and Windows Server Backup.
AI Company | Technical Support Engineer | April 2023 – April 2024 | Remote
- Resolved camera system, IVR/server hardware, connectivity, and network configuration issues.
- Used Datadog, Mender, and SSH to troubleshoot static IPs, DHCP, VLANs, and systems health.
Managed Service Provider | Client Support Engineer / MSP Technician | January 2021 – March 2023 | Riverside
- Supported MSP clients across Microsoft Endpoint Manager, Azure AD, devices, servers, networking, and remote access.
- Used AutoTask, Datto RMM/AEM, Datto BCDR, and IT Glue for ticketing, support, backups, reporting, and documentation.
- Assisted with DHCP, Meraki, Sophos VPN/firewall, RDP access, port rules, and Hyper-V maintenance.
