SUMMARY
Experienced technical professional with a demonstrated history in information technology and cybersecurity. Skilled in Microsoft Intune, Microsoft 365 administration, Endpoint Management, Excel, Data Analysis, and Computer Hardware Troubleshooting.
EXPERIENCE
Cyber Security Company IT Digital Desktop Workplace Analyst III | Nov 2020 – Present
- Manage endpoint life cycle across Intune and NinjaOne, including policy configuration, application deployment, patch management, vulnerability remediation, and automated device scripting to ensure secure, compliant, and efficiently maintained systems.
- Diagnose and troubleshoot advanced hardware, software, network, or mobile device problems.
- Provide support relating to Microsoft Entra ID such as creating, modifying, moving, and standardizing objects within organizational units.
Managed Service Provider Help Desk Lead | Jun 2020 – Nov 2020
- Utilize VMware vSphere to create, modify, and manage virtual machines in production, testing, and staging environments.
- Administer Office 365 accounts via the Admin Center and the Exchange Online PowerShell module.
- Deliver monthly invoice reconciliation reports which inform management and accounting of IaaS cost and resource utilization trends.
- Document IT infrastructure and process changes through a change management system.
Information Technology Help Desk Analyst | Jul 2019 – Jun 2020
- Perform server administration tasks such as installing software, configuring SSL certificates, and managing applications.
- Create invoice reconciliation reports using cloud IaaS infrastructure data.
- Create monthly reports detailing IT infrastructure, equipment, and service costs.
- Perform remote troubleshooting via diagnostic techniques and probing questions.
- Use a change management system to create, update, and complete IT infrastructure changes.
- Manage regular security updates through a patch management system.
EDUCATION
Technical University Bachelor of Science – BS, Information Technology | 2017 – 2020
SKILLS
- Microsoft Intune
- System Administration
- Microsoft Azure
- Cloud Computing
- Patch Management
- Data Analysis
- Threat & Vulnerability Management
- Change Management
- Risk Analysis
