Skills
- Help Desk ( NinjaRMM, Spiceworks, FreshDesk, Jira )
- Computer imaging ( Carbon Copy Cloner, MDT, Acronis, Deploy Studio, ImmyBot )
- Computer Imaging and Setup ( MacOS and Windows )
- Account administration ( Google Workspace, Microsoft 365, Adobe Creative Cloud, Windows Servers )
- Detailed Documentation ( SOPs, office network maps )
- Client Facing ( Onsite support, new client survey )
- VPN ( Tailscale, ZeroTier, Windows )
- Network Configuration ( Netgear, Ubiquiti, Synology, Meraki, pfSense )
- Remote Support ( TeamViewer, AnyDesk, NinjaRMM )
- Backup and Restore ( Chronosync, Robocopy, Beyond Compare, Quantum tape libraries and LTO tapes )
- Hardware Support ( Component swapping, fully custom builds, Axis door control units )
- Powershell and command line proficiency
- Motivated individual when researching support requests outside the norm
Experience
MSP (2021- Present)
Solutions Engineer
- Coordinated client interactions, effectively communicating needs and requests to the support team.
- Delivered remote and onsite support to architectural clients, addressing troubleshooting and new workstation setups.
- Collaborated in deploying and managing new hardware systems alongside the support team.
- Managed and resolved pending support tickets.
- Provided personalized, high level support for C-suite clients.
- Utilized scheduling applications like Appointlet to organize calls and remote sessions efficiently.
- Assisted in training new hires, ensuring smooth integration into the support team.
Small MSP (2015-2021)
Systems Administrator
- Delivered onsite and remote support to design/focused clients.
- Built and maintained custom PC solutions tailored to client needs.
- Documented physical and networking changes for various client projects.
- Planned and implemented private project spaces, including physical wiring and server setups.
- Assisted with client office relocations and new conference room equipment installations.
- Conducted daily backups and performed monthly maintenance updates for servers.
- Managed Network Entourage’s rental equipment, ensuring accurate documentation and timely delivery to and from client offices.
Certifications
- CompTIA A+
- CompTIA Network+
Education
- BS Integrated Digital Media
