Energetic and versatile information technology professional with exceptional experience in troubleshooting processes, utilizing technology to provide support for simple and complex technical issues. Skilled in repairing telecommunication equipment, utilizing tests, diagnostic equipment and interactive electronic technical manuals. Dynamically talented individual with practice in maintaining and operating Global Positioning System (GPS) receivers, switchboards, telephones, associated wire instruments, night vision devices/equipment laser and fiber optic systems.
- Hardware/Software Kali Linux
- Installation Mugen Programming
- Network Post Installation
- Protocols/Standards Configuration
- Network Implementation TCP/IP Configuration
- Fiber Optics Production Control
- Windows Computers Risk Management
- OS Fundamentals Quality Assurance
- Preventative System Process Improvement
- Logistics Preventative Maintenance & Support
More than eager to offer skills in business management and operations to improve upon company’s profitability through successful delivery of client services to end-users in a prompt and efficient manner within the IT industry.
Work Experience:
MSP (2021-2024)
IT Hybrid Remote/On-Site Technician
- Experienced in diagnosing and supporting simple to intermediate server/network and workstation issues.
- Knowledgeable in in-house Microsoft Exchange 2013 and 2016, and hosted email services including Office365 and 3rd party hosted exchange.
- Skilled in business-level backup hardware and software solutions, security measures such as spam filtering, anti- virus, malware eradication, and phishing.
- Proficient in managing and troubleshooting network devices such as SonicWall, Unifi/Ubiquiti, Fortinet, Palo Alto firewalls, Cisco, Meraki, Dell, and HP switches.
- Capable of configuring and troubleshooting site-to-site VPN tunnels, AnyConnect, L2TP, DMVPN, and performing intermediate to advanced troubleshooting including packet captures.
- Experienced in configuring network devices such as firewalls, switches, printers, etc.
- Skilled in configuring and supporting cell phones and VLAN management, and troubleshooting routing and switching issues on LAN and WAN.
- Proficient in diagnosing and supporting desktop, network, and server issues, and troubleshooting and configuring NTP, DHCP, DNS, SMTP, and SNMP services.
- Capable of troubleshooting and configuring VoIP phone issues
Logistics Company (2020-2021)
Electro-Mechanical Automation Technician
- Commissioned, Programmed & Troubleshot Cranes and other machinery.
- Perform planned/unplanned reactive electrical, mechanical repairs.
- Assisted with commissioning and PLC programing of automated cranes.
- Analysis of component failures and single point of failure prevention and recurrences using system information.
- Established and improved inspection methods and component/process improvements through a continuous improvement program.
- Provide technical support and emergency response for critical breakdowns for the Onsite team.
- Inspected, repaired, and replaced electrical/mechanical parts inclusive of set up and calibration while performing maintenance related cleaning of equipment.
Industrial Repair (2019-2020)
Lead Service Technician
- Utilize Mitchell test equipment to test and align all types of feedback devices, such as encoders and resolvers, testing. Cle an, prep and paint motors using the wash tanks, bake oven and paint booth, with tools such as drills, grinders, torque wenches, torches and pneumatic tools.
- Field phone calls in a professional manner from customers requesting aid or who have questions regarding their motors.
- Accurate provide quotes for service reports, filing paperwork.
- Handle pullers, presses and torches without damaging the motor, performing test runs on servo motors on the manufacturer’s drive with the support from electronic technicians or senior motor technicians.
- Inspect warranty claims to determine cause of failure and to properly complete a warranty concern form.
- Provide training to Servo Moto Prep and Servo Motor Teardown personnel.
Police Department (2018-2019)
Mobility Technician (Contract)
- Performed installation and maintenance of two-way mobile radios subscribers, including mobile, portable and base station radios, Mobile Data
- Computers (MDCSs) and/or tablet computers.
- Installed consoles and computer MDT mounts, troubleshooting electrical/electronic components and equipment including the use of special instruments for diagnostic purposes.
- Routed wires and cabling into vehicles, splicing wires and/or soldering connections to equipment & components.
- Documented all work orders accurately and maintained a clean and organized service vehicle.
- Loaded and installed workstations, laptops and peripherals, installing data equipment including data racks, patch panels, cable trays, as well as testing all installed cable using appropriate testing equipment.
ADT (2017-2018)
Security Analyst
- Serviced ADT System panels, CCTV, and door access, providing customer education and service, while also retrofitting wiring into existing construction, utilizing multimeter, tone-and-probe kit, and network test equipment. Installed, troubleshot, and repaired GE Concord, DSC Neo, DSC Power Series, and HAI alarm systems and CCTV camera systems.
- Forwarded ports on a network router, troubleshooting issues on a medium sized residential network.
- Conduct training sessions with the clients on how to use their system.
US Army (2010-2016)
Computer/Detection System Repairman
- Conducted overhauls and managed field and sustainment level maintenance, repairing microcomputers and electromechanical telecommunications equipment.
- Maintained and operated Global Positioning System (GPS) receivers, switchboards, telephones, associated wire instruments, night vision devices/equipment laser and fiber optic systems.
- Managed electronic azimuth determining devices and nuclear, biological, and chemical warning and measuring devices.
- Utilized test measurement and diagnostic equipment, test program sets, and interactive electronic technical manuals to troubleshoot for issues, determining the cause and location of malfunctions, in addition to conducting equipment inspections for faults and completeness.
US Army Fort Bragg, NC (2013-2016)
Electric and Electronics Repairman
- Determined shortcomings and malfunctions in electronic, electrical, mechanical, pneumatic, optical, ITAS with common and syst em special design test equipment, repairing unserviceable optical and infrared components by adjusting, removing and replacing defe ctive components.
- Prepared maintenance and supply forms and reports while serving on inspection and maintenance teams, performing maintenance and repair on a microcomputers and electromechanical telecommunications equipment.
- Tested equipment to determine operational condition and troubleshoot to determine faults.
- Troubleshot and repaired equipment using tests, diagnostic equipment and interactive electronic technical manuals
- Radio and Communications Security (COMSEC) Repairman NOV 2008 – JULY 2016 ,
- Troubleshot and repaired radio communications systems, inspecting equipment for faults and completeness.
- Performed and supervised field and sustainment level maintenance on radio receivers, transmitters, COMSEC equipment and controlled cryptographic items (CCI).
- Maintained authorized supply stock, tool lists, technical manuals and instructional material of multi-meters.
- Adjusted, aligned and replaced defective components and boards, performing bench equipment tests to verify operability of repaired equipment.
- Reviewed, analyzed, and reported on quality discrepancies related to raw materials, parts, assemblies, processes and systems
- Conducted quarterly analysis briefings on key maintenance/logistics issues across the North Texas Center to management personnel
- Analyzed production processes and improved work instructions reducing defects 33% per conveyor for both the North Texas and Ohio Servo facilities
- Developed metrics to evaluate effectiveness of standard procedures and created processes for future of support of maintenance and overhaul equipment
Certifications
- CompTIA A+ CompTIA Network+ Windows 7 Configuring MCSA: Windows Server 2012
Volunteer Organizations
- International Harvest Christian Fellowship Dance Ministry Lead
- Vacation Bible School Teacher Assistant
