SKILLS
- Windows Sever & Workstation Expertise Connectwise Manage Connectwise Automate (Labtech)
- SQL MySQL Active DNS Azure Vmware AWS Linux / Unix OS Proficiency
- PMP Vendor Management
WORK EXPERIENCE
MSP (2020-Present)
Managed Services Consultant
- Complete Pre and Post Sales (Onboarding) of clients Managed Services environments.
- Provide Ongoing Consulting all technological and Managed Service Business needs on a weekly basis.
- Build and foster positive client relationships, serve as an escalation point on any issue for assigned clients.
- Industry best practices implementation focused on Backup, NOC, and Connectwise platform services.
- Create & implement Connectwise platform content (scripts, monitors, dataviews, solutions) for clients based on their needs, current industry & security trends, leverage the efficiencies of the RMM product.
- Implement and guide clients on various Saas software platforms and integrations with the Connectwise Platform.
MSP for Medical Industry (2013-2020)
Operations Manager
- Oversight of all business operations including: Field Technicians, Help Desk, Remote Service, Project Department, Ordering, Scheduling and Logistics.
- Interface directly with customers for sensitive or severe technical issues.
- Manage a 15 person team, provide necessary training, daily coaching, and accountability to all staff members.
- Development of Connectwise Automate tools, New Technology Research, and Deployment (SME).
- Provide oversight and management of all internal IT systems, including data-center, voip, firewall and workstations.
- Engage with new & existing business vendors, negotiate contracts and renewals.
MSP same as above (2008-2013)
Project Manager
- Installation of all aspects of technology for Dental, Medical, and Small business offices across New England.
- Facilitate and manage all aspects of multiple simultaneous Project Implementations; Timeline, Budget Control, Change Orders, Contractors, Vendor Management.
- Consistently deliver projects under budget.
- Review all projects upon completion with the end user, to meet expectations, and vision set by sales department.
MSP same as above (2005-2008)
Field Service Technician
- Onsite Technical Support covering all of New England.
- Support of computer network hardware, systems, and software across multiple locations and platforms.
- Timely detailed completion of work orders, and follow through to completion.
- Maintaining positive client experience.
Computer Repair (2001-2004)
Student Manager
- Provided technical assistance to clients including: onsite service, on-call response, phone support, and follow up support.
- Responsible for daily operation of store and service department including: inventory, product rotation, and service updates.
CERTIFICATES
- Watchguard Technical Certification (02/2013 – Present) Dentrix Certified Integration Engineer
