PROFESSIONAL SUMMARY
Knowledgeable IT Manager bringing 30 years in IT, and 20 years of IT management experience overseeing technology deployment, maintenance, and Cybersecurity Compliance. Instructs and leads IT staff members in support of hardware, software, and networking. Actively works with management and executives to determine and implement technology needs. Assisting with management of technology strategy, training, and documentation. Diligent, forward-thinking, and adaptable to dynamic company, customer, and project needs. Successful at developing and motivating teams to meet demanding timelines.
WORK HISTORY
MSP (2022-2024)
Account Manager
- Interfaces directly with Director level customers, advises customers of needs, manages technical teams with projects, and implementation, Cybersecurity compliance, Risk, and Business Continuity as a Trusted Advisor.
Harper College (2004-2024)
Information Technology Manager
- Managed the Data Security and Business Continuity team since 2018. Previously managed the Technical Support, Desktop Support, and Desktop Infrastructure Support teams with focus on both the Academic and Administrative needs of the college. Project Manager for my team.
- Guided and managed organizational technology state and roadmaps for desktops and audiovisual systems.
- Demonstrated familiarity with the latest hardware, software, and networking technology, as well as industry
- Project Manager for my team. Managed multi-milliondollar projects for completion and on budget.
- Led several technology selection and rollouts, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Coordinated with management teams to plan, develop,align, and execute strategies that would meet client’s vision, mission, and purpose.
- Managed 2500+ desktop and laptop Windows and Macintosh computers with onsite and remote support, maintenance, and annual computer refreshes.
- Led the effort to replace all legacy lecterns to use modern digital functionality such as ease of format, interactive monitors, energy reduced projectors or digital
- Incorporated faculty and staff with the input and review of equipment and needs that are most effective for use and content delivery.
- Compliance management with SOX, PCI, GDPR, HIPPA, NIST, PII, BCP, State level regulations, ITIL.
- Supported audits and inspections.
- Managed Security Compliance program along with an annual Security Awareness campaign for all employees.
- Mentored employees and educated teams in GRC with interpretation of rules, regulations, and best practices.
- Managed the BC/DR system.
Harper College (1993-2003)
Desktop Integration Analyst
- Communicated and explained business requirements to team members to understand and implement functional
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers’ requests, confirming full understanding before addressing concerns.
- Provided technical training and advice to employees and Developed and maintained courteous and effective working relationships.
United States Army (Reserve) (1991-2005)
Helicopter Crew Chief
SKILLS
- Risk mitigation planning
- Documentation and reporting
- Quality assurance
- Security planning and assessment
- Compliance and Risk
- Requirement analysis
- Project lifecycle management
- Flexible and Adaptable
- Cultural Awareness
- Interpersonal Communication
- Analytical and Critical Thinking
EDUCATION
- Master of Science: Cybersecurity
- Bachelor of Science: Mathematics and Computer Science
