Turn Intune Chaos into Compliance Clarity—MSP & ITIL-Certified Pro

CERTIFICATIONS

• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft Teams Voice Engineer Expert
• Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
• Teams Calling Technical Assessment Certification
• Oracle Cloud Infrastructure 2022 Certified Foundations Associate
• Windows Server, Microsoft Certified Technology Specialist
• Windows Server Microsoft Active Directory Configuration
• ITIL Foundation V3

SUMMARY

• Over 20 years of IT experience in IT administration, management, and deployment across enterprise environments, including Microsoft Intune, Entra ID, Exchange (2003-2019/Online), Microsoft Teams, Skype for Business, and Cisco Webex
• Deep expertise in enterprise mobility management with a focus on Microsoft Intune, including deployment of compliance policies, security baselines, app protection policies, and conditional access configurations
• Led full-scale Microsoft Teams implementations with voice integration, Direct Routing, Auto Attendants, Call Queues, and telephony migrations to streamline communication and enhance collaboration
• Delivered secure, scalable, and standard-aligned IT solutions that drive operational efficiency and long- term success
• Performed end-to-end problem identification, resolution, capacity planning, and performance management for unified communications and messaging systems
• Extensive experience with Active Directory setup, administration, troubleshooting, and integration with collaboration platforms
• Integrated Teams with Exchange Online, SharePoint, and OneDrive to enhance collaboration and compliance
• Administered Microsoft Teams Rooms and managed Teams policies, meeting configurations, and compliance settings
• Delivered Tier 3 support and developed PowerShell scripts for reporting, automation, and system health monitoring
• Managed Cisco Webex environments, including Unified Call Manager, Hybrid Calling, Telepresence devices, and Webex Boards
• Implemented and monitored network applications and tools, for proactive issue detection
• Experienced with Exchange high availability (DAGs), disaster recovery planning, and mail flow troubleshooting
• Designed and maintained backup and replication architectures to support business continuity and worst- case scenarios
• Built and supported load-balanced, highly available systems to ensure uptime and performance across critical services
• Continuously evaluated and recommended new technologies, upgrades, and enhancements to improve infrastructure efficiency

EXPERIENCE

MSP (2021-2025)
LEAD SOLUTION ENGINEER / M365

• Led full-scale Microsoft Intune MDM deployments, including initial environment setup, policy design, and tenant configuration
• Designed and implemented compliance policies, security baselines, update rings, and app protection policies to align with organizational security standards
• Managed Windows Autopilot profiles, including deployment profiles, hybrid join configurations, and device enrollment strategies
• Configured and maintained Conditional Access policies, MFA enforcement, and role-based access control (RBAC) for secure access management
• Delivered Intune-based remediation projects, resolving misconfigurations and aligning environments with Microsoft best practices
• Guided customers through drive mapping via PowerShell and Intune, and supported printer configuration deployments
• Implemented BitLocker encryption and Windows Defender settings through Intune and GPO integration
• Conducted Intune tenant assessments, identifying gaps in configuration, security posture, and device compliance
• Configured Intune with Entra ID, Microsoft Defender for Endpoint, and Endpoint Analytics for unified endpoint visibility and threat protection
• Led Microsoft Teams implementations, including environment setup, readiness assessments, and voice integration using Microsoft Calling Plans, Operator Connect, and Direct Routing
• Managed number porting, Teams Rooms, E911 setup, and call flow configurations (queues, auto attendants, policies)
• Conducted Teams environment assessments, video conferencing troubleshooting, and QoS/firewall rule optimization
• Set up and administered Microsoft Teams environments, including Teams policies, app permissions, meeting configurations, and compliance settings
• Led user onboarding and adoption initiatives for Microsoft Teams, including training sessions, documentation, and support resources
• Managed Teams voice features including Auto Attendants, Call Queues, greeting schedules, etc.
• Configured and maintained Teams Rooms devices and ensured seamless meeting experiences across hybrid workspaces
• Assessed and optimized Cisco Unified Call Manager (CUCM) configurations
• Planned, supported and executed CUCM to Webex Calling migrations including number porting
• Led Webex environment setup, configuration, and implementation projects for enterprise communication solutions
• Provided Tier 3 support for customers with complex Skype for Business environments
• Led AD implementation, assessment, and remediation projects
• Worked extensively with Group Policy Objects (GPOs) for endpoint security and configuration
• Implemented GPO-based solutions including BitLocker deployment and application push strategies
• Delivered Exchange 2019 to Exchange Online migrations, including mail flow troubleshooting, EOP assessments, and hybrid environment optimization

IT Company (2018-2021)
UNIFIED COMMUNICATIONS ENGINEER

• Conducted comprehensive environment discovery and documentation across unified communications platforms
• Identified and resolved issues to stabilize and maintain Skype for Business (SFB) infrastructure
• Ensured high availability through server pools and managed certificate renewals
• Developed and executed migration plans from SFB on-premises to Skype Online and Microsoft Teams
• Managed and maintained AudioCodes SBCs and SBAs, and led the planning for decommission
• Configured and managed Microsoft Teams environments, including policy creation, app permission settings, meeting configurations, and compliance enforcement
• Provided Tier 3 support and developed comprehensive PowerShell reports to monitor usage metrics, call redirection patterns, and overall system health
• Planned and carried out the full decommissioning of the on-premises Skype for Business environment, ensuring a smooth transition and minimal service disruption
• Administered and configured Cisco Unified Call Manager and Webex environments
• Supported Webex Hybrid Calling services, telepresence devices, and Webex boards
• Provided Tier 3 support for Webex Teams, Meetings, and productivity tools
• Analyzed and traced call flows using syslog software and ladder diagrams
• Monitored environments using tools such as CatchPoint and EventZero

Best Buy (2017-2017)
EXCHANGE ENGINEER

• Planned and executed the migration from Exchange 2010 to Exchange 2016 in a hybrid environment
• Set up Exchange 2016 servers in both test and production environments, ensuring readiness and minimal disruption
• Implemented Data Loss Prevention (DLP) using the Exchange 2016 Edge Transport role to enhance information security
• Administered secure mail flow through Cisco IronPort appliances
• Documented the new Exchange environment and updated network flow diagrams for operational clarity
• Provided Tier 3 support to end users during and after the migration process, including mail flow troubleshooting, EOP assessments, and hybrid environment optimization
• Delivered Exchange 2019 on-prem to Exchange Online migrations

STATE OF MINNESOTA (2016-2017)
COMMUNICATIONS ENGINEER

• Migrated a hybrid environment from Exchange 2007 (on-prem) and Exchange 2010 (hosted) to Exchange Online/Office 365
• Authored technical documentation for migration processes, including SWRC and cutover procedures
• Provided Tier 3 support to post-migration Exchange users and AD administrators
• PowerShell Automation & Scripting
• Developed PowerShell scripts to:
• Monitor, analyze, and update Exchange and AD attributes across 32 domains
• Import, resize, and export thumbnail photos to Active Directory
• Retrieve and validate attributes of migrated accounts
• Generate consolidated mapping files for account and data migration
• Extract AD data required for OneDrive migration planning
• Utilized tools like IdFix to identify and resolve mailbox issues
• Worked with unique AD configurations across 32 domains
• Set up and supported Mac users in all domains, including issue resolution and documentation
• Created the official “Outlook for Mac” configuration guide for the Governor’s help desk
• Collaborated with the SharePoint team to create mapping files for SharePoint 2013 to Office 365 migration

Manufacturing (2009-2016)
IT MANAGER

• Managed IT department operations, overseeing infrastructure, systems, and communications across 10 branch locations
• Designed and implemented network cabling, switching, routing, and inter-branch interoperability
• Planned and deployed CCTV security systems for headquarters and multiple branches
• Managed mobile devices and hotspot fleet for company-wide connectivity
• Designed and implemented Cisco Unified Call Manager with full voice and video integration
• Led the deployment of Lync 2013/Skype for Business, managing data, voice, and messaging components
• Mentored team members and transitioned support responsibilities post-implementation
• Implemented Webex to support external communications with customers
• Deployed and migrated Exchange environments from 2010 to 2013, ensuring high availability and performance
• Engineered and maintained Exchange 2013 configurations, domains, and security
• Planned and maintained Active Directory structure, including domain administration and GPO automation for security and software deployment
• Installed, configured, and secured Windows Server 2012 environments
• Conducted server and workstation maintenance, ensuring operational continuity
• Developed sandbox environments to test and validate software and infrastructure solutions prior to deployment
• Planned and implemented CCTV security systems for headquarters and several branches in the company.

Manufacturing (2006-2009)
IT ANALYST

• Provided daily operational support for a distributed enterprise environment running Exchange 2003 and Active Directory
• Implemented and supported SharePoint 2003 to enhance internal collaboration and document management
• Designed and maintained regional websites to support localized business operations
• Mobile Telephony & Remote Access
• Administered and maintained PBX telephony systems
• Supported remote access tools for the sales team, including VPN setup, handheld sales software, and database updates
• Disaster Recovery & Business Continuity
• Managed and administered the company-wide Disaster Recovery Plan (DRP), ensuring continuity across all departments

EDUCATION

• Bachelor of Computer Systems Engineering

Skills

VoIP , Excel , Outlook , Intune , Azure AD, MDM,Active Directory ,Entra ID,Microsoft Windows Servers 2003, 2008, 2012, 2012R2, 2016 , Microsoft Infrastructure , Microsoft Exchange 2010, 2013, 2016, 2019/Online,Office 365, Skype-for-Business, Microsoft Teams , SQL , Microsoft Operating Systems , DNS Server , DHCP , TCP/IP